Senior Manager, Technical Project Management - International

Senior Manager, Technical Project Management

The Senior Manager, Technical Project Management will lead the end‑to‑end delivery of a complex, multi‑year program to implement and scale one of the key operational platforms in SBA International markets. This role combines strategic program leadership with a hands‑on technical delivery approach, ensuring successful system integration, data migration, environment management, and operational readiness across regions.

• Global Ownership Program with annual RSU awards (eligible employees)
• 401(k) plan with generous company match
• Employee Stock Purchase Plan offering company stock at a discount
• Health Concierge service for mental wellbeing
• Generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours
• Tuition reimbursement and support for professional certifications
• Wellness reimbursement program

• Drive the implementation of a key operational platform in SBA International markets, including market‑by‑market rollout strategy, project management, data migration, end‑to‑end testing and readiness criteria.
• Develop and maintain integrated program plans covering scope, milestones, risks, resourcing, and delivery timelines for each market.
• Drive consistent delivery of a global system standard while allowing for local market variations, regulatory needs, and legacy constraints.
• Establish program governance, reporting, and escalation mechanisms to ensure transparency and executive‑level visibility.
• Set project goals, maintain budget estimates, and develop project plans to remain on schedule and within budget.
• Manage change requests, track additional costs, and manage project scope.
• Identify risks and inform management of issues that may impact deliverables and schedules.
• Create process and workflow mapping, diagrams, use cases, wireframes, ROI and other documents to support projects.
• Provide project status reports to team members, executive management and vendors as required.

• Lead and coordinate data migration activities, including data mapping, validation, reconciliation, and cutover planning.
• Gain working knowledge of platform operations to configure system components as needed.
• Support troubleshooting during implementation.
• Translate technical constraints into delivery decisions.
• Support coordination of deployments and migrations across Development, QA, UAT, and Production environments.

• Oversee end‑to‑end testing, including system integration testing, UAT, regression testing, and go‑live readiness.
• Partner with engineering, QA, and business teams to define acceptance criteria and ensure issues are prioritized and resolved.
• Ensure operational readiness through training, documentation, and knowledge transfer to regional and support teams.

• Work with vendors and main stakeholders in sprint‑level planning and prioritization.
• Balance global roadmap objectives with market‑specific needs.
• Partner closely with Subject Matter Experts across functional work streams.
• Drive alignment on feature scope, tradeoffs, and release commitments.
• Ensure backlog reviews, dependency tracking, and realistic delivery commitments.

• Translate complex technical concepts into clear, actionable updates for non‑technical audiences.
• Proactively manage change impacts across markets, ensuring adoption, training, and post‑go‑live stabilization.

• Recruit, interview, select, hire, and employ a diverse team of high‑performing members.
• Provide oversight and direction to team members according to company policies.
• Coach, mentor, and develop team members, including onboarding and career development planning.
• Empower team members to own their goals and delegate responsibilities as needed.
• Provide constructive feedback and conduct performance management activities.
• Lead team members to meet organizational expectations for productivity, quality, and goal accomplishment.

• Bachelor's degree in Computer Science, IT Systems, Industrial Engineering or relevant work experience.
• 7+ years of project or program management…