Desktop Support Technician

Customer Support Technician (IT Desktop Support - Advanced)

Boca Raton, FL (Onsite)
12-Month Contract | 2 Openings

About the Opportunity

Join the team and support a large enterprise IT environment. This is a great opportunity to gain hands-on experience, work with advanced technologies, and grow your career in IT support.

What You'll Be Doing

In this role, you'll provide Tier I technical support while also handling more advanced IT issues and working closely with the broader IT team.

Day-to-day responsibilities include:

• Providing in-person and remote support for hardware and software issues
• Troubleshooting computers, systems, and network-related problems
• Logging and tracking issues through a ticketing system
• Assisting with installations, configurations, and system updates
• Supporting audiovisual (AV) and video conferencing tools (Teams, Zoom, Webex, etc.)
• Restoring files and helping with system access issues
• Escalating complex issues to higher-level support when needed
• Supporting IT projects and infrastructure initiatives
• Documenting processes and solutions for future reference
• Occasionally traveling to remote locations for support

What Makes This Role Stand Out

• Work in a large enterprise-level IT environment
• Strong opportunity for career growth and development
• Opportunity to mentor junior team members
• Exposure to advanced tools like MECM, Qualys, and Active Directory
• Hands-on experience across hardware, software, networking, and AV systems

Key Skills for Success

Must-Have:

• Strong technical troubleshooting skills (hardware + software)
• Experience with customer service and IT support
• Ability to manage multiple tasks in a fast-paced environment
• Experience using a ticketing system
• Strong communication and problem-solving skills
• Comfortable working both independently and on a team

Technical

Experience:

• Windows 10 and Microsoft Office
• Active Directory
• Desktop support / help desk environments
• AV (Audiovisual) support (required)
• Basic networking concepts

Nice to Have:

• Experience with scripting or automation
• Knowledge of Microsoft Endpoint Configuration Manager (MECM) or Qualys

Qualifications

• High school diploma or equivalent (required)
• Associate's, Bachelor's, or technical certification in IT-related field (preferred)
• IT enterprise experience (preferred)
• At least 2 years of customer service experience
• Entry to intermediate-level IT support experience

What You'll Bring

• A positive, service-focused mindset
• Strong attention to detail and organization
• Ability to stay calm and effective in high-pressure situations
• Willingness to learn and grow in a technical environment

Work Environment & Schedule

• Business casual environment
• Onsite in Boca Raton, FL
• Hours between 7:00 AM - 6:00 PM (Monday-Friday)
• Participation in after-hours/on-call rotation (evenings & weekends)
• Ability to lift up to 50 lbs

Key Responsibilities at a Glance

• Support enterprise-wide hardware and software systems
• Deliver top-tier customer service with clear communication
• Handle installations, troubleshooting, and documentation
• Manage tickets and track recurring issues
• Provide AV and meeting support
• Assist with infrastructure and technical escalations

Growth Opportunity

This role offers the chance to:

• Build experience in a large-scale enterprise IT environment
• Work directly with IT leaders and executive-level support teams
• Grow into more advanced IT roles over time

Job Type & Location
This is a Contract position based out of Boca Raton, FL.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boca Raton,FL.
Final date to receive applications
This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…