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IT Support Engineer
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-06-02
Listing for:
Vaco Recruiter Services
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Looking for a candidate with MSP industry experience to come in with solid real-world troubleshooting experience.
Tier 2 / Tier 2.5 Support Engineer- Strong Windows desktop and server troubleshooting experience
- Comfortable troubleshooting Microsoft 365 environments
- Able to get around in Azure / Entra without hand-holding
- Mid-level firewall and networking experience
- Understanding of VPNs, switching, VLANs, wireless, DHCP/DNS, etc.
- Experience working in RMM and PSA platforms
- Ability to troubleshoot independently and think critically
- Strong communication skills with end users and clients
- Experience in an MSP environment is highly preferred
- Own issues, troubleshoot efficiently without assistance and elevate when appropriate
- Strong follow-through and accountability
- Good documentation habits
- Coachable and willing to continue learning
- Ability to work in a fast-paced environment without constant supervision
Preferably candidates supporting multi-site businesses, retail, pharmacy, healthcare, or similar environments.
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