More jobs:
Technical Support Engineer
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-06-04
Listing for:
R2 Unified Technologies
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a "white-glove" level of support to our customers.
Responsibilities- Handle incoming phone calls, gather information, create tickets in ticketing system and elevate or assign as necessary
- Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
- Perform moves, adds, changes for client phone systems, network devices, VMware, AWS, or Azure
- Provide support for Windows servers, PCs and laptops as well as loading software
- Responding to monitoring and security alerts according to standard processes
- Execute software updates to network devices and systems
- Escalate issues and partner with Engineering team for network & system infrastructure support
- Update and create internal articles and/or documentation
- Check to ensure backups have been completed and remediate failures when necessary
- Create and manage user accounts in Active Directory
- Work within required SLAs for the business and provide regular and frequent status updates
Including matching
Profit sharingShare in the success
Paid time offUnlimited PTO
100% CoveredMedical & Dental
Life InsuranceST & LT Disability
Job Requirements- Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
- Knowledge of basic network troubleshooting
- Knowledge of basic Windows troubleshooting
- Ability to work independently without supervision
- Strong verbal and written communication skills
- This position will participate in an on-call schedule, providing after hours support as necessary
- Possess college degree or equivalent technical experience
- 3+ years’ experience in an IT position or support environment configuring and supporting various systems
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×