IT Service Management Specialist
Job in
Boca Raton, Palm Beach County, Florida, 33434, USA
Listed on 2026-06-05
Listing for:
Robert Half
Seasonal/Temporary
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
We are seeking an experienced IT Service Management Specialist to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through Service Now.
Responsibilities
+ Support and improve core IT service management processes
+ Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review
+ Oversee incident management processes to ensure timely resolution and minimal business disruption
+ Lead problem management efforts, including root cause analysis and long-term corrective actions
+ Collaborate with cross-functional teams to implement best practices and process improvements
+ Use Service Now to manage workflows, reporting, and process documentation
+ Help maintain service quality standards and support ITSM governance
Requirements
Qualifications
+ Experience in IT service delivery and IT service management
+ Strong background in:
+ Change Management
+ Incident Management
+ Problem Management
+ Hands-on experience with Service Now
+ Strong analytical, organizational, and communication skills
+ Ability to work effectively across technical and business teams
+ Current ITIL Foundation Certification required
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.
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