Strategic Service Desk Leader — ITSM & ServiceNow
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-06-21
Listing for:
SBA Network Services, LLC
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Support, Systems Administrator
Job Description & How to Apply Below
SBA Network Services, LLC in Boca Raton, FL is seeking a Director of Service Desk Operations to lead strategic direction and operational accountability for the enterprise Service Desk. This role requires experience in IT Service Management and managing support teams.
The ideal candidate will possess robust Service Now platform knowledge and drive maturity across ITSM processes. Responsibilities include expanding Service Desk capabilities and ensuring alignment with business objectives. A Bachelor's degree is essential, along with 10+ years in a relevant field.
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