Director of Information Technology

OVERVIEW:

The Director of Information Technology (IT) is responsible for leading Boca West Country Club's technology strategy, infrastructure, cybersecurity, enterprise applications, and digital transformation initiatives. This role oversees the planning, implementation, support, and continuous improvement of all technology systems that support the Club's operations, member experience, and long‑term strategic goals.

The Director of IT serves as a strategic partner to Club leadership, ensuring technology solutions are secure, scalable, efficient, and aligned with the evolving needs of a modern private club environment. This includes oversight of enterprise platforms such as Cobalt, Microsoft 365, business intelligence tools, cybersecurity programs, network infrastructure, telecommunications, audiovisual systems, and emerging technologies.

• Develop and execute the Club's technology roadmap and long‑term IT strategy.
• Identify opportunities to improve operational efficiency, member experience, communication, and data accessibility through technology.
• Evaluate emerging technologies, artificial intelligence solutions, automation tools, and hospitality-focused innovations.
• Lead digital transformation initiatives and technology modernization projects across all departments.
• Serve as a trusted advisor to the General Manager, Executive Team, and Department Heads on technology-related initiatives.

• Oversee administration, optimization, and support of the Club's technology ecosystem, including:
  Cobalt Club Management Software, Microsoft 365 (Office, SharePoint, Teams)
• Manage integrations between enterprise applications to improve workflow efficiency and reporting capabilities, including UKG, Food Trak, Birchstreet.
• Partner with department leaders to identify opportunities for system enhancements and automation.

• Develop and maintain the Club's cybersecurity framework, policies, and procedures.
• Ensure protection of member, employee, and organizational data.
• Manage cybersecurity awareness training and phishing prevention programs.
• Oversee network security, endpoint protection, identity management, vulnerability assessments, and disaster recovery planning.
• Maintain incident response and business continuity plans.
• Monitor compliance with applicable privacy, security, and regulatory requirements.

• Oversee all network infrastructure, telecommunications systems, Wi‑Fi environments, servers, cloud services, audiovisual technology, and end‑user computing devices.
• Ensure reliable performance, uptime, and scalability of all technology systems.
• Lead troubleshooting efforts for critical technology incidents and service disruptions.
• Develop and maintain technology standards, documentation, and asset management procedures.

• Ensure exceptional technology support for members, employees, and leadership.
• Support member‑facing technology platforms, mobile applications, reservations systems, and digital communication tools.
• Establish service standards and response metrics for the IT team.
• Promote a culture of hospitality-focused technology support.
• Lead technology implementations, upgrades, migrations, and infrastructure projects.
• Manage relationships with software providers, consultants, telecommunications vendors, and technology partners.
• Negotiate contracts, licensing agreements, and service‑level agreements.
• Ensure projects are completed on time, within budget, and aligned with business objectives.

• Develop and manage the annual IT operating and capital budgets.
• Evaluate technology investments and ROI opportunities.
• Monitor expenditures and recommend cost‑effective technology solutions.
• Participate in long‑range capital planning initiatives.

• Lead, mentor, and develop the IT team.
• Establish departmental goals, priorities, and performance expectations.
• Conduct performance evaluations and professional development planning.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Ensure…