Information Technology Support Engineer

What You’ll Be Doing:

You’ll be the go-to expert for IT support at our Boca Raton office, providing top-notch service for desktop users, maintaining systems, and helping us keep everything running smoothly across the enterprise.

Your daily responsibilities will include:

• Managing and resolving support tickets (hardware, software, phones, printers, etc.)
• Imaging and setting up new computers and handling new hire/termination processes
• Administering user accounts and keeping asset inventory updated
• Supporting printer and telecom setup and troubleshooting
• Handling procurement requests for equipment and loaners
• Escalating issues to specialized teams when needed
• Assisting with software rollouts, patches, and project work
• Providing access control support through third‑party platforms
• Supporting and troubleshooting Microsoft 365 applications
• Collaborating with network engineers and IT leads across departments
• Documenting solutions and following ITIL best practices

We need someone who’s not only technically capable but also dependable, detail‑oriented, and thrives in a team‑focused, service‑driven environment.

• Strong troubleshooting and problem‑solving skills
• Clear and professional communication (both verbal and written)
• Excellent time management and ability to juggle multiple tasks
• Adaptable and eager to learn new technologies
• Great team player with a customer‑first mindset

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
• 3–5 years in enterprise IT support, network engineering, or a similar role
• Experience supporting Windows environments, Microsoft Office 365, and enterprise‑level applications
• Familiarity with IT ticketing systems and ITIL frameworks
• Preferred certifications: CCNA, CompTIA Network+, MCSA, ITIL Foundation (not required)