Senior Consultant - Insurance Solutions

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• Create processes, documentation, and tools that drive increased operational efficiencies and greater scale across different products and insurance markets
• Develop increased automation on common customer support tasks through the use of AI and other tools to help drive increased consistency and improve accuracy
• Support existing clients through data analysis, business review meetings, and direct engagement that help optimize the client's use of Trans Union's Insurance solutions
• Gather insights from clients and sales (Voice of the Customer) and deliver ongoing feedback to internal stakeholders to drive continuous product enhancements
• Coordinate with external stakeholders and internal business units to perform data analysis of products and data assets
• Leverage technical tools to proactively identify trends and anomalies in customer metrics and derive actionable insights that contribute to continuous improvement

• Minimum of 5 years of experience in product management, technical roles, or operational roles, with a strong background in the Property & Casualty (P&C) or Life Insurance sectors
• Experience leading process improvements that deliver improved customer service and greater operational scale; PMP or Lean Six Sigma certifications are preferred
• Experience in leading analytical projects on data analysis, transforming insights into presentations, and delivering the results to stakeholders
• Knowledge of business intelligence tools, project management tools, and/or CRM tools (examples: Power BI, Tableau, JIRA, Rally, Salesforce)
• Ability to apply critical thinking skills to identify anomalies, improve processes, and optimize solutions for our clients
• Strong project management and documentation skills with a demonstrated ability to scale complex processes
• Strong verbal and written communication skills with a proven ability to translate technical concepts into actionable recommendations

Benefits that support every part of your life: At Trans Union, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health
:
Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection
:
Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family
:
Adoption assistance and fertility planning coverage, caregiver support, access to Dependent Care FSA with potential employer match, complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a gradual return.

For Your Future
: 401(k) with employer match and Employee Stock Purchase Plan (ESPP), access to financial wellness resources, career coaching, and optional long-term care insurance.

For You
:
Tuition reimbursement, flexible time off for exempt employees, paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events.

For Your Wellness
: 24/7 support including professional therapy, coaching, and emotional wellbeing programs alongside guided meditation and resources for physical, mental, social, and financial wellness.

We are committed to being a place where diversity is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. We also take affirmative action to employ qualified individuals with disabilities and…