E-Commerce Platform & Operations Lead

E-Commerce Platform & Operations Lead

Help shape the future of modern mobility

Travelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.

We are seeking an E-Commerce Platform & Operations Lead to support the day-to-day management, optimization, and technical coordination of Travelpro's Shopify e-commerce ecosystem. This role sits at the intersection of e-commerce operations, customer experience, digital merchandising, and platform performance — helping ensure our websites are stable, optimized, and commercially effective. You will partner cross-functionally with marketing, merchandising, operations, customer service, developers, and technology vendors to support site enhancements, troubleshoot issues, and execute e-commerce initiatives with clarity and precision.

If you thrive in fast-paced digital environments and enjoy blending technical problem-solving with operational execution, this could be the opportunity for you.

Drive E-Commerce Platform Operations

• Support day-to-day management of Shopify websites, including product launches, promotions, merchandising updates, and QA
• Assist with Shopify Plus configuration, theme updates, app settings, content updates, and platform enhancements
• Coordinate with developers and vendors to troubleshoot issues, test releases, and support technical improvements
• Monitor website functionality, checkout flows, navigation, integrations, and customer-facing experiences
• Support promotional execution, pricing accuracy, inventory visibility, and post-launch validation

Optimize Customer Experience & Performance

• Identify opportunities to improve conversion, mobile usability, navigation, onsite search, and checkout experience
• Monitor e-commerce KPIs including revenue, conversion rate, AOV, sessions, and product performance
• Analyze trends and site behavior to support data-informed recommendations and improvements
• Partner cross-functionally with marketing, merchandising, customer service, operations, and technology teams
• Help manage project timelines, testing, requirements, and execution across e-commerce initiatives

What Makes You Successful

• Analytical, detail-oriented, and highly organized
• Comfortable managing multiple priorities in a fast-paced digital environment
• A strong communicator who can translate technical issues into clear business language
• Solutions-oriented with strong troubleshooting and problem-solving abilities
• Collaborative and adaptable when working across teams, vendors, and stakeholders

Requirements

What You Bring

• 5+ years of experience in e-commerce operations, Shopify platform management, website management, or related digital roles
• Experience managing Shopify Plus environments, including themes, apps, promotions, product data, and troubleshooting
• Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript;
  Liquid experience preferred
• Strong understanding of e-commerce KPIs, customer journey optimization, merchandising, and CRO best practices
• Bachelor's degree in E-Commerce, Business Administration, Marketing, Information Systems, Computer Science, or related field

Preferred:

• Experience with ERP, OMS, fulfillment, inventory, and backend operational workflows
• Experience working with third-party apps, agencies, and technology vendors
• Familiarity with analytics, reporting, and project management tools

Why This Role Matters

• Website stability and operational performance
• Customer experience and conversion optimization
• Promotional execution and digital merchandising effectiveness
• Cross-functional collaboration and project execution
• The continued evolution of Travelpro's direct-to-consumer business

This is an opportunity to contribute to a company actively transforming its brand, operations, and digital capabilities while helping shape the future of Travelpro's e-commerce experience.

What We Offer

A Culture Built for Growth

We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.

Flexibility & Wellbeing

Flexible Time Away, company-paid holidays, and hybrid work flexibility.

Comprehensive Benefits

Medical…