UX Designer (Job ID 3021104

Summary

We are seeking a talented and execution-oriented UX/UI Designer to join a newly established UX/UI Center of Excellence (COE) focused on delivering intuitive, scalable, and customer-centered digital experiences across a rapidly evolving home security and smart technology ecosystem.

Partnering closely with the UX Design Lead, this role is responsible for the hands-on execution of UX and UI design across customer-facing products, ecommerce experiences, CRM-integrated workflows, and customer support experiences. This position is ideal for a strong individual contributor who thrives in translating UX strategy into polished, high-quality experiences through wireframes, prototypes, interaction design, and visual execution.

The ideal candidate combines strong UX fundamentals with exceptional UI skill and enjoys collaborating cross-functionally to bring user-centered solutions to life. You will help design experiences for both customers and internal support agents while ensuring consistency with design systems, accessibility standards, and COE best practices.

• Partner closely with the UX Design Lead to implement omnichannel UX strategy across Marketing, Sales, Service, and Contact Center journeys.
• Translate business requirements, product goals, research findings, and UX direction into intuitive and effective user experiences.
• Create user flows, journey maps, wireframes, interaction models, and high-fidelity designs for product features and enhancements.
• Design customer-facing and agent-facing experiences that align to broader UX standards and business objectives.
• Produce rapid prototypes and interaction concepts to validate usability and communicate design intent using AI.
• Contribute to feature-level UX problem solving and iterative improvements across digital products.

• Design clean, modern, and accessible user interfaces aligned with established design systems and brand standards.
• Create high-fidelity mockups and interactive prototypes in collaboration with Product and Engineering teams.
• Apply responsive and mobile-first design principles across digital touchpoints.
• Ensure consistency across layouts, components, interactions, typography, and visual hierarchy.
• Support the ongoing development and refinement of reusable UI components and design libraries.

• Contribute to the design of AI-enhanced customer and agent experiences, including:
  • Conversational experiences and chat interfaces
  • AI-assisted support workflows
  • Personalized recommendations and intelligent interactions
  • Agent-assist tools and guided workflows
• Utilize AI-assisted design and productivity tools to accelerate ideation, prototyping, content generation, workflow optimization, and research synthesis.
• Collaborate with UX leadership and product teams to ensure AI experiences remain intuitive, transparent, and user-centered.

• Support usability testing, customer interviews, and design validation efforts.
• Translate customer feedback, Voice of Customer (VoC) insights, analytics, and stakeholder input into actionable design improvements.
• Iterate on designs based on usability findings, performance metrics, and evolving product requirements.
• Participate in journey mapping and workflow analysis to reduce friction and improve task completion.

• Work cross-functionally with Product Managers, Engineers, Marketing, Customer Support, CRM teams, and business stakeholders.
• Collaborate closely with the UX Design Lead to align execution with UX strategy and design standards.
• Participate in design critiques, sprint ceremonies, stakeholder reviews, and collaborative workshops.
• Partner with engineering teams to ensure accurate implementation and maintain design quality through delivery.

• Figma
• Miro
• Wire framing & Prototyping
• Responsive & Mobile-First Design
• Design Systems & Component Libraries
• Interaction Design
• Accessibility Standards (WCAG)
• User Flows & Journey Mapping
• UX Research Support & Usability Testing
• AI-Assisted Design & Productivity Tools

• Strong attention to detail
• Creative…