Customer Support Technician Boca Raton, FL; Onsite

Customer Support Technician

Location:

Boca Raton, FL

Duration: 9 months, Onsite

Position Summary:

Seeking for a Customer Support Technician to support technology hardware and software systems in enterprise environment. Provide in-person and remote technical support to customers. Tasks include asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service with clear communication and follow-through. Responsible for Tier I software and hardware support. Diagnose and resolve problems using documented procedures. Enter call data into a tracking system.

Escalate problems when necessary and assist in resolving application, hardware, and software issues.

Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and provide video conferencing support.
• Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems and plan resolutions.
• Recommend strategies to improve efficiency through new practices, devices, or software.
• Demonstrate proficiency in Office 365 applications and Windows 10/11.
• Collaborate with other IT department areas on projects and initiatives.
• Perform other duties as assigned.

Required Skills:

• High school diploma or equivalent; relevant degrees or certificates are a plus.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.

Education:

Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field. Or equivalent work experience.