Branch Manager Safe Act Palm Broward FL Area, Vice President

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and expanding the client base in coordination with the consumer sales team. The overall objective of this role is to lead a team to grow sales, build customer loyalty, and recommend the development of business strategies or initiatives, which may include the management of activities by external organizations and the direct management of individual sales teams.

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment through activity‑based coaching and performance development and implement an executive coaching plan to develop employees’ skill sets to achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank’s priorities and execute the business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships, increase client acquisition, and ensure clients receive optimal service while monitoring operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve all business goals.
• Integrate segment partners, partner with the Assistant Manager, and collaborate with Division Operations to drive sales and outbound sales activities, including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements, investigate controllable losses among branch staff, provide coaching, and manage performance decisions.
• Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
• Plan, budget, and formulate policies and participate in short‑term resource planning.
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, regulations, and policies, applying ethical judgment, and escalating and reporting control issues with transparency while supervising activities and creating accountability.

• 6–10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from the Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytical skills.

• Bachelor’s Degree, university degree, or equivalent experience.
• Master’s degree preferred.

Primary Location Full Time Salary Range: $88,320.00 – $. In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; wellness programs; and paid time‑off packages, including planned vacation, unplanned sick leave, and paid holidays.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our career search tools or apply for a role, contact Accessibility at Citi.