Team Captain Footwear

Overview

As a Team Captain – Footwear at DICK’S Sporting Goods, you will coach teammates, drive sales, and ensure the department is always ready to meet athlete needs. You will coach teammates, drive sales, and ensure the department is always ready to meet athlete needs.

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs such as customer loyalty program participation, warranty sales, and private label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager to develop 30‑60‑90 day plans supporting business priorities in assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, merchandising sets, and budgets, and adjust them as needed.
• When the sole leader in a building, act as Head Coach and perform general store oversight, including opening and closing procedures, front‑end and cash office functions, and teammate supervision.
• Communicate daily or weekly departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and adjust store goals to ensure uninterrupted operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports and adjust as needed to meet athlete traffic demands and operational initiatives.
• Build and lead a strong, effective team that delivers positive athlete experiences.
• Lead sourcing, interviewing, hiring, onboarding, and retaining the appropriate number of direct reports in the area(s) of oversight.
• Ensure teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout their lifecycle.
• Manage performance, including annual reviews, promotional recommendations, and holding teammates accountable for policies and procedures, including termination recommendations.
• Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
• Enforce established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as laws and guidelines of external governing entities.
• Hold teammates who fail to meet expectations accountable.

• High School Diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer‑facing experience required.
• Previous people leadership experience preferred.