Sr Director, Event Technology - Boca Resort, Boca Raton, FL

Position Overview

The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world‑class service while cultivating and maintaining relationships with key venue leaders to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.

This position manages venues with $8M–$20M in revenue and will report to a Regional Director, Venues or an RVP, Venues.

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Service high‑profile/visibility events and act as a point of escalation when needed.
• Seek to establish and maintain valuable industry relationships (e.g., venue hotel management, Production/EXPO).
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Create and participate in business review presentations.
• Identify new opportunities for revenue streams and select services and partner with regional leadership.

• Drive results by managing an efficient and profitable operation with a focus on revenue maximization and profitability using cost‑control measures in accordance with the company’s standard operating procedures.
• Support the achievement of Encore’s financial goals for the location by ensuring collaboration between the Sales and Operations leadership teams and through effective direction of the same.
• Train and direct Operations, Sales Directors and Managers to complete standard and ad‑hoc reports.
• Complete and analyze reports and budgets to effectively manage the business.
• Enforce the utilization of the company billing system, coordinate invoicing activities, and ensure billing is reviewed and approved by clients.
• Collaborate with regional leadership during the Operations Planning Process.
• Review location P&L and develop and implement action plans to address deficiencies and grow the business.
• Confirm venue partners process all payments to Encore in a timely manner.

• Responsible for planning and execution of events according to Production Standards.
• Hold the Operations Director and/or selected services team accountable for daily floor operations, including scheduling and equipment setups, operation, and strike in accordance with brand standards.
• Direct and support operations team to use inventory‑control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Analyze schedules and available labor and equipment resources and make recommendations for labor and equipment sharing within local markets.
• Guarantee an Encore management presence at all venue meetings, such as daily stand‑ups or sales meetings.
• Meet with Operations Leadership to review upcoming events, problem‑solve, assess operational feasibility, and budgets.
• Collaborate with Select Services regional management teams when necessary.
• Perform duties similarly aligned to running a successful independent business.
• Accountable for successful completion of total budgeted revenue.

• Act as a resource or point of escalation for technical support for sales and operations leadership team.
• Ensure staff understands the technical aspects of the job.
• Effectively utilize applicable company computer systems.

• Ensure team manages the security of stored gear, transportation, and maintenance of equipment at locations.
• Provide analysis of equipment needs for locations and partner with regional leadership and Product Management to establish proper CAPEX submission.
• Ensure the management team effectively utilizes all company computer systems and software programs,…