Practice Manager

Job Details

Location:

Boca Raton, FL 33432

Position Type:
Full-Time/Part-Time

Salary Range: $30.00 - $30.00 Hourly

New Radiance Cosmetic Centers is seeking a Practice Manager to lead the overall performance, growth, and day-to-day operations of our Boca Raton location, with the opportunity to expand into oversight of both Boca Raton and Wellington in the future. This is a leadership role responsible for team development, patient experience, business performance, operational excellence, and practice growth. The ideal candidate is a proactive leader who takes ownership, uses data to drive decisions, develops high-performing teams, and continuously seeks opportunities to improve the business.

The Practice Manager works closely with the New Radiance Regional Manager and Managing Partner to ensure alignment with the organization and company goals and strategic initiatives.

• Own location performance, including revenue growth, patient retention, and operational excellence.
• Monitor and analyze KPIs to identify trends, opportunities, and areas for improvement.
• Develop and execute strategies that drive patient acquisition, retention, and long-term growth.
• Utilize reporting and business data to guide decision-making and improve performance.
• Implement best practices and process improvements that enhance efficiency and results.
• Partner with the Regional Manager and Managing Partner to execute strategic initiatives and achieve organizational goals.

• Lead, coach, and develop all team members within the practice.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage onboarding, training, performance management, and employee development.
• Conduct regular coaching conversations and performance reviews.
• Develop future leaders and build a strong, engaged team.
• Serve as the primary liaison between the location team and senior leadership.

• Champion an exceptional patient experience from inquiry through retention.
• Manage escalated patient concerns and ensure timely resolution.
• Monitor patient feedback and identify opportunities to improve satisfaction and loyalty.
• Partner with providers and front desk teams to create a seamless patient journey.
• Develop and execute retention and relationship-building strategies that support long-term patient growth.

• Maintain a visible leadership presence within the practice.
• Understand and support all aspects of front office operations, including scheduling, patient communication, financing, and retention strategies.
• Lead daily operations and practice flow when business needs require hands-on leadership.
• Ensure operational standards, workflows, and service expectations are consistently met.
• Oversee inventory, facility standards, and operational readiness.
• Drive process improvements that enhance efficiency and elevate the patient experience.

• A high-performing, accountable team.
• Strong patient satisfaction and retention.
• Consistent achievement of business and growth goals.
• Effective partnership with providers, leadership, and support teams.
• A practice that operates with excellence, efficiency, and a patient-first mindset.

• 2+ years of leadership or management experience.
• Proven experience leading and developing teams.
• Strong understanding of KPI management, business operations, and performance improvement.
• Excellent communication, organizational, and problem-solving skills.
• Ability to analyze data and translate insights into action.
• Ability to travel between Boca Raton and Wellington locations as needed.

• Experience in medical aesthetics, wellness, and cosmetic surgery.
• Multi-location leadership experience.
• Experience driving patient retention, team performance, and business growth.

• Health & Wellness - comprehensive medical, dental, and vision coverage to keep you feeling your best.
• Future Security - retirement savings with employer contributions, plus life insurance and disability coverage.
• Beauty Budget - enjoy exclusive employee perks on treatments, products, and services, with allowances that grow each year.
• Career Growth - continuing education allowances, national training opportunities, and mentorship from industry leaders.
• Recharge Time - flexible PTO and holiday closures to support balance and well-being.
• Shared Success - profit-sharing opportunities for eligible management and support staff.