Station Manager - Boca Station

Overview

Boca Station, 101 NW 4th Street, Boca Raton, Florida, United States of America

Your Purpose :

As the Station Manager for Brightline’s station, you will manage the daily operations station. With a focus on operational excellence, financial performance, guest and team satisfaction, you will nurture a culture of hospitality and collaboration while managing the station’s complex and dynamic environment. This position reports to the General Manager of the Stations.

If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Your Role [ Essential Functions ] :

Inspire and Lead:
Foster a guest-first culture by aligning teammates with Brightline’s vision, mission, and values. Lead by example to create an engaged and high-performing team. Motivate teammates, maintain a positive work environment, and celebrate successes.

Operational Excellence:
Oversee daily station operations, including food and beverage, retail, baggage handling, parking, cleanliness, and maintenance. Ensure the station remains in top condition with preventative maintenance and timely repairs. Perform quality checks and coach teammates as needed.

Team Leadership:
Mentor, develop, and inspire teammates. Lead daily briefings and reinforce Brightline’s culture. Assist with the selection , training, and appraisal of teammates. Ensure compliance with company policies and regulatory standards.

Guest Satisfaction:
Champion a culture of service excellence by monitoring guest feedback and implementing initiatives to exceed expectations. Interact with guests to obtain feedback and respond to complaints.

Guest Recovery:
Address and resolve guest complaints promptly and effectively. Liaise with the Operations Control Center for the relocation of displaced guests.

Financial Stewardship:
Manage budgets, control costs, and analyze performance metrics. Develop strategies to achieve revenue goals and operational efficiency. Manage procurement and payment processes for supplies and services.

Safety and Security:
Maintain high standards of safety and security for guests and teammates. Ensure compliance with health, safety, and regulatory standards. Work closely with the Safety & Security team and other departments to promote efficiency and guest satisfaction.

Food and Beverage Operations:
Supervise the station's food and beverage program, ensuring seamless service and quality control. Manage the bar and premium lounge and collaborate with food and beverage leaders on menu implementation and sales goals.

Nurture Relationships with Stakeholders:
Liaise with marketing, groups department, and F&B services for in-station events.

Standard Operating Procedures (SOPs):
Ensure adherence to all SOPs, policies, and procedures. Regularly review and refine them for operational efficiency and compliance.

Collaboration:

Partner with Rail Operations, contractors, vendors, Sales and Marketing Team, and IT to optimize station performance and ensure a seamless guest and teammate experience.

Innovation:
Seek creative solutions to enhance operational efficiency, guest satisfaction, and team engagement.

Additional Responsibilities:
Assure deliveries are stored and recorded appropriately. Stay on top of inventory levels for supplies. Oversee preventative maintenance and ensure leadership presence during train arrivals and departures. Provide payroll and scheduling support as assigned. Monitor and review all Brightline communication channels, including our company intranet, bConnected , during work hours to ensure all company and department communications and notifications are promptly reviewed.

Managerial Responsibility:

Direct supervisory responsibility including the to hire , transfer , suspend , layoff, recall , promote , discharge, assign , reward or discipline or effectively recommend such actions.

Experience & Qualifications

Required

Education and Experience:

Minimum of 2-3 years of leadership experience in a fast-paced, multi-functional hospitality or service environment.

Proven expertise in guest management, food and beverage…