Digital Marketing Account Manager

Lamark Media (“Lamark”) is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark’s methodology is to create a custom omni‑channel strategy that leverages digital marketing assets that can be measured, optimised, and scaled for long‑term success.

The company was founded in 2009 with the vision of developing a full‑service platform that provides a comprehensive suite of digital marketing services in‑house with an agnostic approach to driving growth.

Our mission is to create more value for others. Our core values inspire us to over‑deliver on expectations and to create more success for the partners we serve.

Join our team of smart, passionate, collaborative, results‑driven do‑ers. We work hard every day to deliver remarkable experiences to our clients, and ultimately, their customers.

The Account Manager is responsible for managing client relationships, driving strategic initiatives, and ensuring the successful execution of marketing efforts. This role includes leading high‑level client sessions, developing innovative solutions, and ensuring that all client KPIs are met or exceeded. Additionally, the role oversees project execution, ensuring quality and profitability while collaborating with internal teams to optimise workflows and deliverables.

The Account Manager also contributes to agency‑wide account development by staying informed about industry trends and fostering innovative thinking to provide clients with a competitive edge.

• Lead high‑level client sessions and collaborate cross‑functionally to drive strategic initiatives.
• Develop and execute marketing initiatives that enhance client brands and support organic growth.
• Demonstrate a deep understanding of the client’s business, industry, and market trends to proactively identify new opportunities.
• Anticipate client needs and provide strategic, solutions‑oriented recommendations.
• Oversee the definition, execution, and optimisation of client scopes of work, ensuring alignment with goals and KPIs.
• Facilitate and refine client‑facing work, including strategic presentations, creative briefs, and campaign strategies.
• Prepare and deliver comprehensive conference notes and impactful materials for client meetings.

• Understand what motivates your client personally, professionally, and institutionally.
• Own client relationships, work to contribute strategic value beyond day‑to‑day campaign tactics and drive the strategic communications roadmap for clients.
• Identify opportunities for growth and expansion of the relationship.
• Develop account plans and work with the team to deliver those plans.
• Consistently cultivate a portfolio of new business efforts in combination with others.
• Educate the client on new offerings and trends that could impact their business.

• Lead client‑specific projects, ensuring quality, performance, and financial optimisation throughout engagements.
• Provide strategic insights and direction to drive client success, collaborating closely with internal teams.
• Support Account Directors on select accounts as needed, assisting with key projects and client initiatives.
• Coordinate and lead client/agency meetings, ensuring clear communication and alignment on project objectives.
• Oversee the development and submission of proposals, concepts, and budgets for client approval.
• Monitor day‑to‑day project flow in collaboration with internal departments, maintaining efficiency and execution excellence.
• Manage billing, financial reconciliation, and revenue tracking to ensure accuracy and transparency.
• Maintain up‑to‑date internal client documentation and information‑sharing archives.

• 2+ years of professional experience in account management and client service experience, with agency‑side experience preferred.
• Knowledge of Digital Marketing
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  Basic understanding of how Lead Generation and e‑commerce campaigns work, especially campaigns utilizing digital marketing channels such as Paid Search, Paid Social, Organic…