Specialist, Member Communications

Mutual of America Financial Group Job Title

Specialist, Member Communications

Boca Raton, FL, or Phoenix, AZ (hybrid)

At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, Tribal enterprises, institutional investors, and individuals.

We work diligently to understand the needs of our customers so we can help them achieve their retirement goals.

We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.

As a member of our Member Communications team, you’ll play a key role in the production and management of the Company’s operational (i.e., non-marketing) communications, as well as in writing and assisting with responses to requests for proposals (RFPs), requests for information (RFIs), due diligence requests, and ad hoc requests. Your essential responsibilities will include, but not be limited to:

• Work with various business units to help ensure their timely drafting and release of operational communications, such as notices and statements.
• Review and manage all RFP requests by clarifying specifications, scope of work, and legal/regulatory requirements; ensure timely communication and completion of RFPs with Regional Office staff; lead and support all proposal production activities (including editing, graphics, proofreading, printing, assembly, packaging, tracking, and delivery); and maintain and enhance RFP database content in Qvidian in collaboration with RFP support staff.

Often, we rely on outside print and distribution vendors to disseminate our operational communications to our customers. You will work closely with these vendors to ensure they have the distribution lists and materials they need to complete the distributions.

As we are looking to continually improve our operational communications with respect to readability, design, execution, and production, we would want your regular comments and feedback about our operational communications and process.

• Collaborate with Administrative Operations team and other business members as needed.
• Create new RFP response content, edit draft content, and update existing content.
• Monitor regulatory and business deadlines.
• Provide status updates and other reporting around RFPs and other work.

• Strong interpersonal skills
• Strong organizational, writing, and editing skills

• Bachelor’s Degree
• 3+ years of workplace retirement plan experience
• FINRA Series 6

• Annual bonus
• Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment
• 401(K) Match:
  Receive up to 6% of your pay (salary and incentive compensation) with 100% employer match on employee contributions.
• Parental Leave: 8 weeks fully paid
• Paid time off: 20 days plus two floating personal holidays

The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus; whereby total compensation may exceed this range depending on individual and / or Company performance.

Phoenix, AZ: $68,000 - $102,000

Visit for additional details about life at Mutual of America. You can also follow us on Twitter:@mutualofamerica |
Facebook:@mutualofamerica

Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law. #LI-JB1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.