Golf Pro Shop Associate - Part TIme

General Statement of Job

The Golf Shop Sales Associate is responsible for providing excellent service to all golf course patrons. The Associate performs intermediate duties relative to the daily operation of the golf shop that includes but is not limited to operating a point-of-sale system, managing tee times and related registrations, collecting fees and merchandise sales, and assisting with food and beverage sales as needed.

The Associate performs related work as required under the supervision of the Golf Operations Supervisor. This position is required to work a combination of morning and afternoon/evening shifts on weekdays, weekends, and holidays. The Associate may be scheduled up to 25 hours per week (3 shifts).

• Provides excellent customer service
• Greets and welcomes customers
• Opens and closes facility
• Answers incoming phone calls in a courteous, timely manner
• Provides golf course information to the public on phone and in person
• Operates point-of-sale system (POS)
• Registers golfers according to tee time schedule and collects fees from patrons
• Manages daily tee sheets using Club Caddie software
• Arranges tee time requests by phone when necessary
• Assists in unpacking and displaying of inventory
• Assists customers with and accurately processes merchandise sales
• Issues rental golf equipment as needed
• Executes efficient and accurate money handling
• Proficient in all golf course policies (Golfer classifications, rainchecks, refunds, lightning safety, equipment rental, dress code, etc.)
• Assists customers with food and beverage sales when necessary

• The game of golf and/or golf course operations
• Retail sales and inventory control
• Cash register operations and point of sale systems (POS)
• Basic math functions

• Time management
• Ability to evaluate situations objectively and make an informed decision and judgement
• Customer focused interpersonal communications
• Problem solving

• Communicate clearly and effectively, both orally and in writing
• Operate in a high volume, demanding environment
• Establish and maintain effective working relationships
• Manage and prioritize several tasks at the same time
• Work a fluctuating schedule that may occur during the week and/or weekend, including holidays

• Any combination of education and experience equivalent to graduation from high school
• Previous experience in golf and/or retail operations preferred

• Criminal Background Check
• Credit Check
• Employment Verification

Must be able to stand for more than two hours at a time, stoop and bend, use manual dexterity or fine motor skills, have the ability to distinguish colors, proofread and check documents for accuracy, use a video display terminal, work in a normal office environment with few physical discomforts, work in an area that is someone uncomfortable due to drafts, noise levels, temperature variation, odors or the like, lift and carry articles weighing up to 20 lbs.,

and push articles weighing up to 50 lbs.

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

• Part-Time Employees

To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year.

Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employee's supervisor. This paid leave has no cash value at separation of employment.

Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.