Client Advisor, Boca Raton * STORE

Overview

Under the leadership and guidance of Management, the Client Advisor is responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives. Blend Christian Louboutin values in a concession environment to foster our partnership with the department store.

• Meets or exceed sales targets and KPIs, contributing to the overall growth of the boutique
• Diversifies selling abilities through all product categories
• Maintains a deep knowledge and understanding of industry trends, general leather good construction and materials, as well as proprietary Christian Louboutin product knowledge
• Demonstrates an entrepreneurial spirit in setting and achieving sales goals, showing a proactive and self-driven approach to success
• Promotes and encourages Special Order Program to achieve goals set by Special Orders Departments in Paris
• Acts as a team player, fosters a positive and collaborative atmosphere within the store, and supports colleagues to achieve collective sales success
• Acts as a brand ambassador in and out of the store and create genuine relationships with clients. Ability to work an 8-hour shift while wearing our product

• Creates a welcoming, luxurious, and client-centric in-store atmosphere that reflects our brand’s core values and beliefs
• Resolves customer inquiries and concerns promptly and professionally
• Builds and nurtures lasting genuine relationships with clients by offering personalized service and follow-up communication
• Uses storytelling to create a unique experience and brings the client into the Louboutin World
• Achieves outreach goals and utilizes CRM tools for product launches, holidays, events, and in-store experiences
• Participates in corporate outreach, gifting initiatives, and client experiences
• Leverages clienteling techniques to identify and capitalize on opportunities for repeat business and referrals
• Acts as a brand ambassador to assist and encourage department store employees through the selling ceremony

• Utilizes company applications to create a seamless experience for the client (for example Loubilink and order management system)
• Assists in daily store operations, including inventory management, visual merchandising, and stock replenishment
• Maintains store cleanliness and organization to create a visually pleasing and organized store appearance
• Ensure ringing accuracy across both Christian Louboutin and department store operating systems
• Proficiency in the department store POS and operating system
• Handles all cash desk operations as they pertain to the department store, including large sums of cash

• 4+ years of experience in Sales or similar role
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
• Comfortability with speaking to diversified clientele
• Must be able to perform the physical elements of the job, including lifting 10-30 lbs and standing for increments of two hours at a time; reasonable accommodations available as needed
• Ideal candidate has work experience in a medium-sized multinational company or luxury business
• Additional language fluency is a plus
• Adheres to company policy and confidentiality
• Proactively contributes to creating a professional, flexible and enjoyable team atmosphere
• Exudes a can-do attitude with initiative, commitment, reliability and positivity; does not accept mediocrity
• Versatile; embraces change and adapts to the needs of the business
• Driven to learn and grow; quick to grasp new concepts and organized
• Exceptional customer service skills with strong interpersonal, verbal, and written communication
• Strong follow-up, follow-through and attention to detail to ensure deadlines are met
• Strong knowledge of computer systems/programs
• Attention to detail and understanding of protecting Christian Louboutin business strategies and plans
• Proven leader; consistently a top seller with a desire to grow
• Ability to communicate effectively with clients, coworkers and management; professional presentation
• Ability to handle large sums of money, deposits, and all cash desk operations
• Ability to work a flexible schedule that may include overnight, evening, weekend, holiday and call-in shifts

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of race, color, gender, age, nationality, culture, religion, sex, disability, or any other protected characteristic. We believe a culture of diversity and individuality fosters our core values. If you share these values and want to join us, please apply.