Client Advisor - Saks

Summary

The Client Advisor is a trusted brand ambassador responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating and growing a personal client portfolio through personalized outreach, appointments, and follow‑up. The Advisor leverages product expertise and brand storytelling to create memorable client experiences and contribute to boutique performance.

• Build, manage, and grow a personal client portfolio with emphasis on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and KPIs including sales volume, units per transaction, and average dollar per transaction
• Provide exceptional service in person, by phone, and through electronic communication
• Strategically develop local and international clients through outreach, appointment setting, and consistent follow‑up
• Support floor moves, merchandising, visual standards, stock organization, and inventory counts
• Locate merchandise at other boutiques, process charge‑send sales, assist with packing/wrapping, and follow store security procedures

• At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
• Strong drive for results, passion for fashion, and ability to meet sales targets
• Excellent communication, organization, and follow‑through skills to build lasting client relationships
• Ability to work varied hours including nights, weekends, and holidays
• Ability to operate necessary equipment, stand for extended periods, move merchandise, and lift at least 30 lbs