Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. This position involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience, meeting sales goals, onboarding customers, and resolving issues with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain expert-level understanding and passion around technology, especially Comcast products and services.
• Keep detailed, up‑to‑date sales product knowledge, including competitive information.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry or lift 25‑pound boxes and move around the store constantly.

• Day‑One benefits (Medical, Dental, Vision).
• Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 for full‑time employees.
• Paid time off.
• 401K savings plan with up to 6% dollar‑to‑dollar matching.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $15.63 per hour.
Total Target Compensation (Base Pay plus Targeted Commission): $23.32 per hour. Sales positions are eligible for commissions; non‑sales positions are eligible for bonuses.

We are an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected category.

The application window is 30 days from the posting date, unless the number of applicants requires the position to close sooner or later.