Retail Commission Sales Associate - Furniture​/Mattresses​/Rugs, Boca Raton Town Center

Job Overview

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program.

You will also support inventory and fulfillment activities, use technology to assist customers in visualizing purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships and encourage repeat visits. They also follow up with clients to ensure satisfaction.
• Throughout the day, they maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves.
• They finish strong by sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you. They keep in touch with customers through the pre‑ and post‑delivery process to ensure a positive delivery experience.
• We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We also know that excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges along with Client and Protection plan goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities. You can work on your own but are great with team dynamics.
• Handle electronic devices with no problem.
• Have 1–2 years of related experience.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, and reaching above eye level.
• Require close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and…