Sales Development Coordinator

Overview

Join the Team Modernizing Medicine At Mod Med, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we hired doctors who code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A culture of excellence: when you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction.

From our global headquarters in Boca Raton, Florida, and an extensive employee base in Hyderabad, India, we are a 4,500+ problem-solvers on a mission to increase medical practice success and improve patient outcomes.

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards:
  Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards:
  Ranked #1 EHR in 11 Specialties
• Florida Venture Forum:
  Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

As a Sales Coordinator, you will play a vital role in our mission by ensuring our Sales Development Representatives (SDRs) have a constant, clean, and high-quality flow of opportunities. You will be the guardian of our lead queue, the bridge between Marketing and Sales, and the analyst who ensures no lead is left behind.

If you are a Salesforce enthusiast who loves optimization, data integrity, and fast-paced environments, this is the perfect career accelerator for you.

• Lead Queue Management:
  Daily governance to monitor and manage the lead queue within Salesforce, ensuring a seamless flow of data.
• Quality Control:
  Review incoming leads for completeness and quality before routing them to the sales team.
• Prioritization:
  Apply lead scoring models (based on engagement, fit, or intent) to identify and escalate high-potential leads for immediate action.
• Database Hygiene:
  Flag and clean up duplicate, incomplete, or unqualified leads to ensure SDRs focus on viable prospects.
• Routing Logic:
  Assign leads to the appropriate representatives based on predefined routing rules and territory maps.
• System Audits:
  Perform regular audits to identify bottlenecks or system errors within the lead distribution process.

• SLA Accountability:
  Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively reps act on assigned leads.
• Insights & Dashboards:
  Generate reports and dashboards in Salesforce to track lead volume, assignment rates, and rep responsiveness.
• Trend Analysis:
  Analyze conversion trends to recommend improvements in routing rules or scoring logic.
• Leadership Updates:
  Report bottlenecks or missed SLAs to sales leadership to drive operational excellence.

• Strategic Alignment:
  Collaborate with Marketing to refine lead criteria and improve the Marketing Qualified Lead (MQL) handoff process.
• Feedback Loop:
  Act as the bridge between Marketing and Sales regarding lead generation campaigns and lead quality.
• Process Optimization:
  Partner with Revenue Operations (Rev Ops) to refine automation rules, workflows, and Salesforce efficiency.

• Data-Driven:
  You enjoy working with CRM tools (Salesforce) and believe that clean data is the backbone of a successful sales team.
• Detail-Oriented:
  You have a "detective" mindset when it comes to identifying duplicates or incomplete information.
• Proactive Communicator:
  You can comfortably navigate conversations between Marketing, Sales, and Operations.
• Ambitious:
  You are looking for a role that offers a deep dive into the "business of sales" and provides a clear trajectory for growth.

• 1+ years of experience in Sales Coordination, Sales Ops, or a Lead Development role (preferred).
• Proficiency in Salesforce is highly desired.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent organizational skills and the ability to manage multiple priorities in a high-growth environment.

Mod Med Benefits Highlight: At Mod Med, we believe it’s important to offer a competitive benefits package designed to meet the…