Client Acquisition & Manager

Location: Boca Raton / South Florida (Hybrid; in-person walkthroughs required)

Reports to: Founder & Creative Director

Compensation: Base + performance incentives (uncapped upside)

REH Interiors (also known as Sanctuary by Margaret Schaffer) is a luxury interior design and home staging firm serving discerning homeowners, builders, and developers across South Florida and beyond.

We are relationship-driven, design-forward, and deeply intentional about how we work. Our clients invest with us not just because of how things look — but because of how they feel throughout the process.

We believe:

• Relationships come before transactions
• Clarity builds trust
• Excellence is a standard, not a goal
• Growth (personal and professional) is expected
• How we do something matters as much as what we do

This role sits at the front door and relationship center of our brand
.

The Client Acquisition & Experience Manager owns the full lifecycle of early client relationships — from first inquiry, through closing and onboarding, to thoughtful follow-up and ongoing VIP stewardship.

You are responsible for:

• Protecting the Founder’s time
• Advancing revenue with intention
• Ensuring no meaningful relationship is ever neglected

This is a relationship-led, consultative role that blends sales, client experience, and long-term relationship management.

• Serve as the first point of contact for all inbound inquiries (web, referral, social, email)
• Respond promptly, professionally, and in alignment with a luxury brand
• Confidently qualify clients for fit, budget, scope, and timeline
• Gracefully redirect misaligned inquiries while preserving goodwill

• Lead discovery calls and in-person walkthroughs with a scope-first lens
• Gather detailed project information: square footage, room count, construction phase, priorities
• Ask thoughtful lifestyle and usage questions to understand client goals
• Frame realistic budget ranges and next steps without over-promising
• Document insights clearly for internal handoff to Design & Operations
• Book and close paid consultations, design retainers, and staging projects within established frameworks
• Present pricing confidently and calmly — without pressure or apology
• Maintain consistent, thoughtful follow-up with active opportunities
• Ensure momentum is maintained without sacrificing client experience
• Deliver a seamless, white-glove transition from “yes” to “welcome”
• Set expectations around process, communication, and next steps
• Reinforce the value of the client’s investment
• Ensure agreements are executed and retainers are collected (in coordination with Ops)
• Prepare a clean, thoughtful internal handoff brief for the project team

• Actively manage and follow up on the full sales pipeline — no opportunities fall through the cracks
• Track active, paused, and future-potential clients with intention
• Maintain warm relationships with VIP clients, builders, and referral partners
• Oversee key relationship touchpoints including:
• Birthdays
• Project anniversaries
• Milestone moments
• Strategic check-ins
• Coordinate thoughtful outreach or gifting (in alignment with brand standards)
• Ensure high-value relationships feel seen, remembered, and prioritized — not automated

This is relationship equity
, not administrative follow-up.

• Work closely with Design, Operations, and Leadership to ensure alignment
• Keep CRM and pipeline data accurate and current
• Participate in refining sales scripts, SOPs, and client experience workflows
• Represent the client internally with clarity, accuracy, and care

You are:

• Warm, polished, and emotionally intelligent
• Comfortable engaging with high-net-worth individuals, builders, and developers
• Calm and confident discussing money, scope, and boundaries
• Organized, proactive, and follow-up obsessed
• Naturally thoughtful — you remember details others forget
• Aligned with a relationship-first, long-term mindset

You understand that luxury is felt in the follow-through
.

• A transactional salesperson
• An order-taker
• Afraid of boundaries or budget conversations
• A designer selling aesthetics instead of clarity
• Someone who sees follow-up as “extra”

• Luxury real estate or client services
• High-end interior design, furniture, or showroom sales
• Hospitality or relationship-driven B2B roles

Formal design training is not required
. Judgment, presence, and integrity are.

• Inquiry response time
• Qualified inquiry → consultation conversion
• Revenue influenced
  
  Pipeline health and follow-through
• VIP client satisfaction and retention
• Clean, accurate internal handoffs

This role protects:

• Revenue
• Relationships
• The Founder’s time and creative energy

You will help ensure that no opportunity, no client, and no relationship is ever forgotten
.

This is a career-defining role inside a growing luxury brand.