Sales Representative

About MDVIP

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. The program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

The Sales Representative plays a vital role in communicating the value and benefits of the MDVIP program to prospective members through a personalized, consultative sales approach. This position is ideal for individuals who thrive in a fast‑paced, structured environment and possess strong verbal and written communication skills. Sales efforts focus on engaging patients of transitioning physicians through outbound calling campaigns—NOT cold calling—ensuring a receptive and informed audience.

Comprehensive onboarding and training are provided to develop a deep understanding of MDVIP’s mission, program features, and operational procedures, enabling representatives to deliver consistent, high‑quality service and results.

• Conduct outbound call campaigns to sell patients on the benefits of MDVIP membership to patients of MDVIP‑affiliated physician practices, discussing program components to highlight value.
• Handle inbound call activity and accurately document Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
• Perform general research and problem resolution; escalating patient issues and concerns to management as necessary.

• Demonstrate thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers.
• Maintain a professional, positive, and service‑oriented approach when handling all telephone, written, or digital inquiries.
• Manage communication effectively with MDVIP‑affiliated physicians and their staff regarding membership‑related activities.
• Show proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics (e.g., conversion rate, talk time, quality scores).
• Display professional telephone etiquette and ability to use advanced phone systems; foreign language fluency considered a plus.

• High school diploma or GED.
• Two (2) years of experience and/or training in a call‑center or customer‑service environment, or business/administrative experience.

• Associate degree.
• Previous experience in consultative or relationship‑based sales, preferably in a healthcare, membership, or service‑driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

• Compelling base salary complemented by performance‑based incentives.
• Comprehensive health, dental, vision insurance, and retirement plans.
• Access to ongoing training and leadership development programs.
• Positive, collaborative work environment recognized as a Great Place to Work.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent on individual performance, business unit performance, and/or company performance.

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical/prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, basic and supplemental life insurance & accidental death and dismemberment, disability income protection plan, employee assistance program, 401(k) retirement program, vacation, paid holidays, personal time, paid sick, and family and medical leave time as required by law.