Design Advisor- Birch Lane

Retail Interior Design Consultant

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store.

The base pay for this position is $22.00 per hour. $1,600 sign on bonus paid out on 90th day!

At Birch Lane, we believe everyone deserves a home they love, and as a Design Advisor, you’ll help make that happen.

You will be a trusted design professional for our clients, guiding them both in your store and virtually across the country through furniture selections to full-room transformations. Using your interior design expertise, trend awareness, and omni-channel salesmanship, you’ll help bring their vision to life. This role blends creativity, sales acumen, and strategy, giving you the tools to inspire and the autonomy to deliver results.

From room layouts to fabric swatches, your design solutions will reflect each customer’s unique style, budget, and needs. You’ll drive client relationships from discovery to purchase and beyond.

• In-Store Customer Ownership:
  Act as the dedicated in-store owner for your customer pipeline, seamlessly blending high-potential in-store opportunities with digital design leads. You will actively manage remote work streams with high-touch communication while maximizing physical showroom traffic using expert salesmanship.
• Be the Customer’s Trusted Advisor:
  Greet, listen, and learn. You’ll lead virtual and in-person design consultations that feel more like conversations, getting to know a customer’s style, needs, and how they really live.
• Leverage AI & Tech:
  Build out 2D/3D room views, mood boards, and persuasive presentations using design software and AI-driven tools to provide rapid, high-quality visual solutions.
• Turn Vision Into Reality:
  Create stunning, functional spaces using color theory, spatial planning, and textiles to build cohesive, shoppable plans. Walk customers through fabric swatches, finishes, and product choices with confidence and clarity.
• Maintain Showroom Excellence:
  Balance essential in-person duties with digital work streams, including sales floor coverage, team collaboration and assisting with floor sets or replenishment.
• Drive Sales with Style:
  Every interaction is an opportunity to build trust, grow your pipeline, and inspire customers to invest in beautiful, functional spaces. You'll actively seek new customer needs and opportunities, and turn design dreams into completed sales.

• Design Know-How:
  At least 2 years of experience in interior design, architecture or graphic design, with a solid grasp of spatial planning, color theory and style trends. A bachelor’s degree or equivalent design-related education is a plus.
• Strong Salesmanship: 2+ years of sales experience (ideally with higher price-point products), with a proven ability to build trust and close sales across face-to-face, phone and digital platforms.
• AI & Tech Aptitude: A self-starter mindset with comfort using design tools (AutoCAD, Sketch Up, Revit, Design Files), POS systems, CRM platforms like Salesforce and familiarity with using AI for design efficiency.
• A Hustle Mindset:
  You thrive in a fast-paced retail setting and know how to prioritize like a pro: safeguarding time for your virtual customer follow-ups while eagerly jumping in to help on the floor.
• Great People & Team
  
  Skills:
  
  You are a strong communicator who shines in a collaborative environment, loves sharing design tips, and easily builds trust with customers from all walks of life.

• Mobility Requirement: A valid driver’s license is required for potential in-home design visits.
• Physical Demands:
  While performing the duties of this job, you will frequently be required to stand, walk, talk, hear, and reach with hands and arms. You will also handle, feel, stoop, kneel, crouch or crawl, and occasionally sit, regularly climb or balance.
• Flexibility:
  Open availability, including evenings, weekends and holidays to meet customers when they are ready to design.
• Lifting Requirements:
  Ability to regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Vision Requirements:
  Specific vision abilities…