Sales Development Coordinator

At Mod Med & Klara, we’re revolutionizing the healthcare landscape with our innovative technology platforms. Our web and mobile applications are transforming healthcare IT to increase practice efficiency and improve patient outcomes. We offer end-to-end, specialty-specific solutions—from Practice Management and EMR to Revenue Cycle Management (RCM) and Provider Collaboration—helping our clients maximize efficiency.

We are looking for a detail-oriented, proactive Sales Coordinator to act as the "engine" of our sales funnel. This is a unique opportunity to join a high-growth company where you will learn foundational sales and business skills while helping us truly modernize medicine.

As a Sales Coordinator, you will play a vital role in our mission by ensuring our Sales Development Representatives (SDRs) have a constant, clean, and high-quality flow of opportunities. You will be the guardian of our lead queue, the bridge between Marketing and Sales, and the analyst who ensures no lead is left behind.

• Daily Governance:
  Monitor and manage the lead queue within Salesforce, ensuring a seamless flow of data.
• Quality Control:
  Review incoming leads for completeness and quality before routing them to the sales team.
• Prioritization:
  Apply lead scoring models (based on engagement, fit, or intent) to identify and elevate high-potential leads for immediate action.
• Database Hygiene:
  Flag and clean up duplicate, incomplete, or unqualified leads to ensure SDRs focus on the most viable prospects.
• Routing Logic:
  Assign leads to the appropriate representatives based on pre‑defined routing rules and territory maps.
• System Audits:
  Perform regular audits to identify bottlenecks or system errors within the lead distribution process.

• SLA Accountability:
  Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively reps act on assigned leads.
• Insights & Dashboards:
  Generate reports and dashboards in Salesforce to track lead volume, assignment rates, and rep responsiveness.
• Trend Analysis:
  Analyze conversion trends to recommend improvements in routing rules or scoring logic.
• Leadership Updates:
  Report bottlenecks or missed SLAs to sales leadership to drive operational excellence.

• Strategic Alignment:
  Collaborate with Marketing to refine lead criteria and improve the Marketing Qualified Lead (MQL) handoff process.
• Feedback Loop:
  Act as the bridge between Marketing and Sales regarding lead generation campaigns and lead quality.
• Process Optimization:
  Partner with Revenue Operations (Rev Ops) to refine automation rules, workflows, and Salesforce efficiency.

• Data‑Driven:
  You enjoy working with CRM tools (Salesforce) and believe that clean data is the backbone of a successful sales team.
• Detail‑Oriented:
  You have a "detective" mindset when it comes to identifying duplicates or incomplete information.
• Proactive Communicator:
  You can comfortably navigate conversations between Marketing, Sales, and Operations.
• Ambitious:
  You are looking for a role that offers a deep dive into the "business of sales" and provides a clear trajectory for growth.

• 1+ years of experience in Sales Coordination, Sales Ops, or a Lead Development role (preferred).
• Proficiency in Salesforce is highly desired.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent organizational skills and the ability to manage multiple priorities in a high‑growth environment.

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k):
  Mod Med provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with Mod Med, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to Linked In Learning.
• Global presence and in‑person collaboration opportunities; hybrid office‑based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, wellness rooms within our headquarters.