Sales Support Coordinator

Job Description

As a Sales Support Coordinator at Taylor & Francis Group, you will serve as an essential link between the Sales Team, Customer Services, Finance, and our customers. This role is a key part of the Print Sales Team, supporting sales across all subject areas.

• Manage the Sales Support inbox, handling queries, help requests, report requests, and processing orders.
• Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.
• Proactively manage customer enquiries, ensuring timely and satisfactory outcomes.
• Administer and optimize digital systems (BMIS, ISIS, Salesforce) and related T&F systems.
• Liaise with internal and external stakeholders as required (e.g., LSC, Credit Control) to ensure smooth operations.
• Provide support to Sales Support Coordinators as needed.
• Create and maintain detailed training guides/work instructions for sales support tasks.
• Report periodically to Sales Operations Manager on current business environment, raising or escalating issues.
• Prioritize tasks aligned with business needs, fostering a collaborative team environment.
• Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning.
• Perform other duties as assigned.

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office and T&F specific systems (e.g., BMIS, ISIS, Salesforce, Bazingawhere appropriate).
• Understanding of roles within the publishing industry and awareness of overseas markets and cultural differences.
• Knowledge of system administration and process optimisation.
• Proficiency in commercial awareness and market understanding.
• Awareness of industry trends and best practices.

• Strong analytical thinking, problem‑solving skills, and a proactive approach to process improvement.
• Exceptional attention to detail.
• Clear and professional written and verbal communication, with excellent grammar and spelling.
• Ability to build and maintain effective relationships across teams and geographies.
• Exceptional organisational and prioritisation skills, with the ability to multi‑task and focus on high‑priority tasks.
• Positive, flexible, and 'can‑do' attitude, with a willingness to learn new systems and software.
• Commitment to ethical standards and delivering excellent customer experience.

• Hourly rate of $27.47 (~$50,000 annually)
• Excellent work/life balance with a flexible working culture.
• 10 paid sick days.
• 15 days paid annual leave per year plus an extra day off for your birthday.
• 3 additional discretionary days for the holiday season each year.
• Up to 4 weeks of paid parental leave.
• Medical, vision, and dental benefits.
• 4 volunteer days per year.
• 401(k) with employer match.
• Seasonal social and charitable events.

You must have the right to reside and work in the United States. This hybrid role requires the successful candidate to be on site 3 days per week at our Boca Raton office. Closing date for applications: 13 July 2026. Applications will be reviewed and interviews conducted on a rolling basis.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factors.