Service Finance Account Manager

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

• Maintain dealer relationships by providing a high level of customer service.
• Provide dealers with friendly, courteous and accurate verbal and written communication.
• Utilize enterprise supported sales management systems to document pertinent dealer information: contact information, number of sales reps, annual revenue, finance volume, and previously used lenders.
• Utilize company sales training, scripts, and strategy to retain performing dealers.
• Update and train dealers on changes to procedures or programs.
• Act as liaison between other departments within Service Finance.
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

• High school diploma or equivalent education.
• Knowledge of customer service, sales and consumer finance is essential.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to multitask and work in a fast paced environment.
• Willingness to learn and train peers.
• Positive and professional attitude.
• Demonstrated proficiency in Microsoft applications and previous CMS experience.

• Bachelor’s degree.

• Sitting/Standing/Walking/Bending/Lifting:
  Sitting (Constantly, >50% of time), Standing (Occasionally,