Service Finance Senior Account Manager

** The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.*
* Need Help? ( site FAQ-.pdf)

_If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_  Accessibility ()

_(accommodation requests only; other inquiries won't receive a response)._

** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

*
* Work Shift:

*
* 1st shift (United States of America)

** Please review the following job description:*
* Develop and maintain effective and productive relationships with dealers. Responsible for managing and direct oversight of the Account Managers, including hiring, training and coaching.

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1.
Engage dealers to retain and service their accounts

2.
Answer all dealer questions and work with all parties to resolve inquiries within a timely manner

3.
Maintain a working rapport with the Point of Contact (POC) for a Dealer and ensure all Account Managers are doing the same

4.
Ensure all Account Managers are documenting the dealer's pertinent information in NLS: important contact information, number of sales reps, annual revenue, finance volume, and previously used lenders.

5.
Ensure all Account Managers utilize company sales training, scripts, and strategy to educate dealers on current loan programs and processes and keep them updated on any changes.

6.
Keep thorough and accurate documentation

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.
High school diploma or equivalent education and related training or experience.

2.
Knowledge of customer service, sales and consumer finance is essential

3.
Effective coaching and supervisory skills.

4.
Excellent interpersonal, verbal, and written communication skills.

5.
Ability to communicate with all levels of management, including those in other lines of business.

6.
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint.

7.
Strong attention to detail

Preferred Qualifications:

Bachelor's degree

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting

      Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

       Standing (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

      Walking (if checked, indicate frequency)

Frequently (25% - 50% of the time)

      Bending (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

      Lifting (if checked, indicate pounds)

Up to 10 lbs.

   Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

   Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

   Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

   Travel (Must select one)

Minimal and up to 10%

** General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than…