Inside Sales Customer Service Manager

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

The Inside Sales Manager is responsible for leading an inside sales /customer care and service team focused on inbound orders as well as outbound customer engagement, and lead conversion. This leader drives sales performance through coaching, process excellence, technology adoption, and data‑driven decision making while delivering exceptional customer experience. The role combines sales leadership, operational management, workforce planning, and continuous improvement to maximize productivity in a fast‑paced call centre environment.

• Lead, coach, and develop a team of Inside Sales Representatives.
• Establish accountability aligned to company growth objectives.
• Close inbound inquiries and orders to improve revenue per opportunity
• Drive outbound prospecting campaigns
• Partner with field sales to maximize territory coverage and lead follow‑up
• Build customer relationships through daily engagement and/or planned business reviews
• Leverage customer segmentation data to develop selling strategies and playbooks

• High School Diploma OR GED
• 3+ years of inside sales or call centre leadership experience
• 2+ years of experience with CRM platforms
• 3+ years in Microsoft Office and the ability to organise data and create presentations in applications such as Excel and Power Point

• Bachelor’s degree in business, Marketing, or related field
• Strong analytical and reporting skills
• Internal / External presentation skills
• Proven success leading high performing inside sales /customer service teams
• Excellent coaching and communication abilities
• Experience in HVAC equipment rental and/or B2B services
• Knowledge of workforce management principles
• Experience implementing sales technology and automation
• Project and Change management experience

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave:
  Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Disability:
  Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts:
  Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.

Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process,…