Client Host

Summary

As a Client Experience Host, you will ensure the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills, you will engage clients with excellent client-facing and interpersonal skills. You will be responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality, while maintaining a positive attitude that is infectious to both clients and colleagues.

• Be a role model for the company culture, ensuring a World Class Client Experience for every client.
• Promote a positive and enjoyable atmosphere in the showroom.
• Enhance in-showroom hospitality through research and creative thinking.
• Welcome clients in a timely manner and use CRM to facilitate unique experiences.
• Probe clients to discover likes and dislikes to personalize each experience.
• Support all aspects of the client experience and prioritize clients' needs.
• Maintain showroom housekeeping standards and ensure compliance with company policies.
• Complete all training requirements and attend departmental meetings.
• Recommend changes to improve efficiency and ensure data security and confidentiality.
• Complete all duties as assigned by management.

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.
• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills and techniques.
• Experience working within a high-performing team.
• IT literate and adaptable to change.
• Maintain confidentiality at the highest level.
• Professional approach and excellent organizational skills.
• Able to multitask effectively.