Sales Operations Manager
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listing for:
Blue Team Corp
Full Time
position
Listed on 2026-10-05
Job specializations:
-
Sales
Operations Management, Business Development, Business Administration, CRM Systems & Management
-
Business
Operations Management, Business Development, Business Administration, CRM Systems & Management
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly
USD
90000.00
130000.00
YEAR
Job Description & How to Apply Below
Department: Sales & Business Development
Reports To: Chief Executive Officer
Direct Reports: Sales Coordinators and Sales Admin
Location: Boca Raton, FL (fully in office)
FLSA Status: Exempt
Position Overview The Sales Operations Manager builds and runs the system that holds Blue Team's sales organization accountable. Reporting directly to the CEO, this person designs the KPIs, scorecards, reporting, and meeting cadences that show how every member of the sales team is performing, and then uses that system to drive results. This role manages Blue Team's two Sales Coordinators and the Sales Admin, and holds the sales team accountable for hitting their KPIs on behalf of the CEO.
The ideal candidate has built sales accountability infrastructure before, is an expert in Pipedrive or Hub Spot, and understands how sales works in the restoration, construction, or roofing industry.
Core Responsibilities
Build Blue Team's sales accountability framework from the ground up, including KPIs, targets, scorecards, dashboards, and review cadences for every role on the sales team. Define activity, deal, account coverage, and revenue KPIs that reflect how Blue Team wins large commercial portfolio clients, and set targets with the CEO. Establish clear standards for what good performance looks like in each role, and document them so expectations are consistent and measurable.
Continuously review and refine KPIs as the business, territories, and sales strategy evolve.Lead the weekly sales meeting, using individual and team scorecards to review results, gaps, and commitments. Hold regular one-on-one performance reviews with each member of the sales team against their KPIs. Hold the Vice Presidents of Business Development accountable for hitting their KPIs, surfacing gaps early and escalating to the CEO when needed. Partner with Human Resources on performance improvement plans when team members consistently miss targets.
Give the CEO clear, timely visibility into team and individual performance at all times.Serve as the business owner of Blue Team's CRM (Pipedrive), including deal stages, activity types, required fields, and automations. Set data standards and ensure every team member logs activities, contacts, and deals completely and on time. Run regular CRM audits to find stale deals, missing next steps, and gaps in decision maker coverage. Drive adoption of the CRM across the sales team and train team members on best practices.Build and maintain sales dashboards in Power BI and Excel covering activity, deal progression, account coverage, and revenue by vertical. Deliver weekly and monthly performance reports to the CEO, with insights and recommended actions rather than data alone. Own the sales forecast, track forecast accuracy, and identify risks and opportunities before they affect results.Directly manage, coach, and develop the two Sales Coordinators and the Sales Admin. Oversee the coordinators' work, including national account organizational mapping, P1 and P2 contact targeting, VP meeting and event scheduling, client onboarding, MSAs and Docu Sign, and CRM accuracy, and set the standards that work is measured against. Balance workloads and priorities across the team so the VPs and the CEO are consistently supported.Align KPIs and scorecards with the Blue Team Sales Incentive Plan so that what is measured is what is rewarded. Partner with the CEO, Finance, and Human Resources on incentive calculations, tracking, and reporting. Recommend changes to incentive structures based on performance data.Document and standardize Blue Team's sales process, from prospecting and discovery through MSA signing and client onboarding, in alignment with the Sales Training Manual. Partner with Human Resources on onboarding and training new sales team members. Identify process bottlenecks and implement improvements that increase sales productivity.What This Role Is and Is Not
This is not a reporting or administrative role. The Sales Operations Manager is a builder and an enforcer: someone who designs the accountability system, owns the numbers, and has the confidence to hold senior sales leaders to their commitments on behalf of the CEO. The right person combines strong analytical skills with the leadership presence to turn data into action.
Qualifications Education & Experience
- Bachelor's degree in business, marketing, finance, or a related field required.
- 7+ years of experience in sales operations, revenue operations, or sales management, including 3+ years…
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