GSOC Analyst; Boca Raton, FL

Overview

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. The organization supports prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. The team offers opportunities for personal and career advancement in a thriving environment.

More information is available at

This position operates on-site in Boca Raton, FL. This is not a Cybersecurity position.

• Monitor incident notifications of locations providing analysis, data gathering, and investigation when needed
• Monitor events (developing situations, trade shows, security events, incidents, disasters, and other crises) through open-source collection and coordination with local assets
• Respond to inbound calls from employees and security personnel providing customer service focused responses
• Monitor advisories that have the potential to impact business travelers and escalate to security team
• Write security incident investigation reports to provide situational awareness and communicate risks to management
• Monitor designated online tools to conduct situational awareness on social media platforms
• Make intelligent decisions and take actions based on credibility, likelihood, and meaningful information
• Collect, evaluate, and disseminate information as needed including supporting research for intelligence and situation awareness briefings
• Contribute to procedures and processes to standardize and enhance risk management
• Work closely with different security teams
• Provide emergency and non-emergency security monitoring and escalation notification
• Process and maintain a wide variety of files, logs, reports, and forms
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice

• Bachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
• Have an interest or direct experience in the following:
  Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
• Must be well-versed in current technologies and open-source search methodologies
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events that fall outside normal work hours
• Ability to work 8 to 12-hour shifts both days and nights
• Experience using OSINT tools such as Everbridge, Liferaft, Factal, ISOS

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. The demands of the job include:

• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing

Protect the data and systems of Crisis
24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis
24, A Garda World Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.