Global Security Operations Center Operator

Global Security Operations Center Operator Job Description

Posted Saturday, July 12, 2025 at 7:00 AM

This position operates on-site in Boca Raton, FL.

This is not a Cybersecurity position.

We are seeking an experienced and reliable SOC Analyst with a focus on CCTV and alarm monitoring. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include the real-time monitoring of video surveillance systems, intrusion alarms, and access control events, as well as coordinating with on‑site security teams to ensure timely and effective incident response.

In addition to monitoring physical security systems, the SOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. Candidates must be capable of quickly analyzing incoming information, escalating incidents as appropriate, and drafting clear, concise communications for a broad internal audience. This role is critical to maintaining a secure and informed environment across all operational sites.

• Monitor, assess and acknowledge all daily alerts, reported incidents from client personnel, and site intrusion detection alarms.
• Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting performance criteria.
• Monitor events through open‑source collection and coordination with local assets.
• Respond to inbound calls from employees and security personnel providing customer service focused responses.
• Write security incident investigation reports to provide situational awareness and communicate risks to management.
• Monitor designated online tools to conduct situational awareness on social media platforms.
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
• Perform proactive threat intelligence gathering and response, including but not limited to event monitoring, persons of interest, and execution protection intelligence.
• Contribute to procedures and processes to standardize and enhance risk management.
• Work closely with various teams responsible for security, operations, and incident management.
• Provide emergency and non‑emergency security system monitoring, event dispatch, and emergency notification services.
• Process and maintain a wide variety of files, logs, reports, and forms.
• Responsible for performing, evidencing, and supporting all necessary tasks for audits.
• Processing badge requests – printing, deactivating, adding, and removing access levels.
• Be cross‑trained in all Analyst services.
• Audit log of events for duress situations.
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.

• 1-3+ years of experience in a Security Operations Analyst role preferred.
• Bachelor’s degree in a related field strongly preferred. Either Bachelor’s degree or equivalent military experience.
• Interest or direct experience in Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management.
• Well‑versed in current technologies and open‑source search methodologies.
• Competent user of Microsoft Suite and Google Suite.
• Willing to sign an NDA and maintain strict confidentiality.
• Effective verbal and written communication skills.
• Professional demeanor during stressful situations.
• Ability to adapt quickly and excel in dynamic situations.
• Demonstrated organizational and time‑management skills.
• Successful client management experience.
• History of effective conflict resolution skills.
• Calmness in dealing with authorities, executives, clients, staff, and the public even under urgent and high‑pressure situations.
• Ability to attend training events and mandatory meetings that fall outside normal work hours.
• Ability to work 8‑12‑hour shifts both days, swing, and nights.

• Undergoing and meeting company standards for background…