Armed Security Officer- Supervisor

Position Overview

We are seeking a reliable, professional Armed Security Officer Supervisor to support safety and security operations within an upscale country club community in Boca Raton. The ideal candidate is disciplined, attentive, and committed to providing high level security and exceptional customer service. This role involves performing duties that include access control operations, conducting foot or vehicle patrol, securing equipment and people, performing surveillance, utilizing gatehouse technology, completing detailed reports, responding effectively to emergency situations, and preventing criminal activity all while maintaining a courteous and professional demeanor when interacting with residents and guests.

• Location:
  
  Boca Raton, FL
• Job Type: Full-time

• Hours:
  
  40
• Schedule:
  
  Monday through Friday

Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They demonstrate excellent judgment, remain calm under pressure, and take initiative when responding to security situations. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence in a fast paced, high-end setting.

• Working knowledge of country clubs' policies and procedures.
• Responds to the immediate needs of members, guests, and staff in the event of accidents, injuries or medical emergencies.
• Completes written reports regarding complaints, incidents and policy violations.
• Patrols the property, adjacent buildings, and club grounds throughout assigned shifts.
• Performs additional duties as directed by management.
• Identifies and resolves security-related issues while ensuring a high level of customer satisfaction.
• Coordinates activities within the Command Center.
• Interprets and communicates Cambridge Security Services policies to subordinate personnel.
• Evaluates employee performance and ensures adherence to company standards.
• Must display exceptional customer service, communication and leadership skills.
• Maintains a neat and professional appearance at all times.

• Possess valid Florida Class D and G security licenses
• Possess valid Driver’s License

• High School Diploma or equivalent
• 21 years of age or older
• Ability to pass background screening and drug test
• Ability to pass a mental health assessment
• Reliable transportation

• Clear verbal and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Strong customer service skills
• Ability to remain calm under pressure
• Good judgment and situational awareness
• Professional appearance, demeanor, and attitude

• 1 year of experience in a gated country club environment performing patrol, gatehouse, and security dispatch duties
• Experience with alarm systems and responding to alarm activations
• Experience with ABDI gate access system
• Experience with Avigilon camera systems
• Traffic Hawk speeding enforcement.
• Familiarity with scheduling processes.

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to successfully complete all training required for the position

• Indoor and outdoor assignments. Exposure to various weather conditions
• Major
  
  Activities:
  
  Extended standing, walking, and sitting. Listening, observing, communicating
• Environmental Exposure:
  Ability to perform duties in both indoor and outdoor settings. Must be capable of working in diverse weather conditions, including extreme heat, cold, and rain, for extended periods.
• Hazardous Conditions:
  Occasional exposure to high-stress situations, including responding to emergencies or physical disturbances.
• Stationary & Mobile Positions:
  Ability to remain in a stationary position (sitting or standing), walk for extended periods, traverse the property, or move between posts for the duration of an 8-hour shift, or as operationally required. Must be able to maintain…