Service Technician - Intermediate

Residential Service Technician Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating the willingness to help customers fix and understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer‑focused and customer‑driven mindset.
• Thrive in the face of uncertainty.
• Valid driver’s license.
• High school degree or equivalent.
• Minimum two years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Ability to stand, stoop, lift, climb, and crawl.

• Full benefits starting the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environment.
• Medical, dental, vision, and 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement and employee referral bonuses.
• Culture of coaching, development and career growth opportunities.
• Pay range $21.29–$39.43 per hour (plus commission where applicable).
• Access to healthcare benefits, 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and paid time off. Accrual up to 120 hours in the first year, increasing thereafter.
• Six paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued.