Device Technician

Device Technician

As a Device Technician, you support the installation and implementation of plasma collection devices across multiple centers. You serve as an onsite technical resource during device installations and provide post-implementation support to help ensure smooth operations with minimal disruption. In this hands-on role, you prepare equipment, support installation activities, troubleshoot technical issues, validate device readiness, and assist center personnel throughout the installation process.

You collaborate closely with project teams, vendors, and center staff in a regulated healthcare environment and travel extensively to various locations. This position focuses on installation and implementation support and does not include ongoing preventive maintenance programs or long-term device management responsibilities.

• Support installation activities for plasma collection devices at assigned centers, including equipment preparation, setup, installation verification, and operational readiness tasks.
• Coordinate with vendors, project team members, and center staff to ensure devices are installed, configured, and fully operational in accordance with approved procedures.
• Perform installation verification, operational qualification activities, functional testing, and device readiness checks to confirm successful center readiness.
• Troubleshoot equipment issues encountered during installation activities and escalate technical concerns to appropriate support resources when necessary.
• Provide onsite technical support during implementation, stabilization, and immediate post-installation periods to help maintain center operations and business continuity.
• Document installation activities, results, troubleshooting efforts, and equipment status in accordance with company procedures and regulatory requirements, maintaining accurate records for assigned projects.
• Communicate project status, risks, issues, and opportunities to project leadership in a clear and timely manner.
• Assist with equipment logistics, including device preparation, inventory verification, packing, shipping, storage, and vendor return processes.
• Provide basic operational guidance and technical instruction to center personnel on deployed equipment and approved operating procedures.
• Maintain compliance with company policies, safety standards, quality requirements, regulatory expectations, and applicable standard operating procedures.
• Support special projects and perform other duties as assigned to meet business needs.

• High school diploma or equivalent.
• Minimum of 1 year of experience in a technical support, equipment installation, field service, healthcare, medical device, manufacturing, or related environment.
• Hands-on experience troubleshooting technical equipment and resolving operational issues.
• Strong mechanical and technical aptitude for working with equipment and devices.
• Ability to accurately document technical activities and maintain detailed records in accordance with procedures and quality requirements.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Effective communication skills to collaborate with project teams, vendors, and center staff.
• Solid problem-solving skills and the ability to resolve issues during installation and startup activities.
• Proficiency with Microsoft Outlook, Teams, Excel, and other standard business software tools.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Valid driver's license and ability to travel extensively.

• Technical training in biomedical equipment, electronics, mechanical systems, healthcare technology, or a related field.
• Experience supporting equipment installations, implementation projects, startup activities, or commissioning efforts.
• Experience performing equipment qualification, operational verification, or functional testing.
• Experience working in regulated environments such as healthcare, medical device, pharmaceutical, biotechnology, or manufacturing settings.
• Familiarity with standard operating procedures (SOPs), quality systems, and compliance-driven operations.
• Experience with medical devices, medical device assembly, and repair.
• Ability to support equipment installation and startup in a field-based, travel-intensive environment.
• Comfort working in cross-functional teams that include project leadership, vendors, and clinical or operational staff.

This role is field-based with extensive travel, including overnight trips up to approximately 80%, primarily across North Carolina, South Carolina, and Georgia. You typically begin your day at plasma centers between late morning and early afternoon and may finish in the evening, with travel that can include evenings, weekends, and short-notice assignments. The position involves frequent standing, walking, bending, lifting, and handling equipment, and requires the ability to lift and…