Customer Services Associate​/Dorm

Customer Service Rep

Key responsibilities may include:

• Valid Driver License – must be able to drive a cargo van, golf carts and Transit Van.
• Must be able to work Monday thru Saturday 8am to 6pm and Saturday 11am to 3pm – shifts will vary from 8am to 1pm or 1pm to 6pm and Saturday 11am to 3pm.
• Must be able to deal with high volume shipments from all couriers.
• Operate mailing and shipping & receiving.
• Operate mail equipment, golf carts.
• Order supplies and update employee lists.
• Pick-up and deliver mail, parcels to customers.
• Lift large bundles of mail, overnight packages and shipments.
• Handle time-sensitive material like confidential, urgent packages.
• Provide courier & messenger services.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
• Consistently adhere to business procedure guidelines.
• Take direction from supervisor or site manager.
• Participate in cross‑training.
• Maintain all logs and reporting documentation; attention to detail.
• Adhere to all safety procedures.

Perform other tasks as assigned.

• High school diploma or equivalent (GED) preferred but not required.
• Minimum of six months customer service related experience required.
• Minimum of six months related experience preferred.
• A valid driver license with good driving record required.
• Keyboarding and windows environment PC skills preferred.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Ability to meet employer's attendance policy.
• Lifting up to 55 pounds.
• Standing for long periods of time.
• Significant walking.

The pay rate for this position starts at $13.00/hr; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled