Electricity Network - First Responder

Salary £39,508 progressing to a maximum of £45,492*

An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Bodmin.

Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.

Some of the issues our customers could need you to resolve include: loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches.

You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7.

You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent. Evidence of your stated qualifications will be required on appointment.

The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a safety culture that is everyone’s responsibility.

You will be experienced in electrical installation - for commercial & domestic property for example, and will have held customer facing roles previously which have helped develop excellent customer service and communication skills.

A full UK/EU driving licence is essential, we will provide access to a Company vehicle for business use only.

Operationally we require you to live within approximately 45 minutes of the depot.

Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching  will be eligible for an annual allowance for this additional work.

Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.