Reservations Agent

Overview

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

• Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested.
• Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained.
• Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices.
• Promote seasonal packages and current promotions to our guests.
• Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department.
• Ensure an excellent working relationship with all colleagues within the hotel.
• Assist the Reservations Manager and Director of Revenue & Reservations.

• Minimum 2 years working experience in the 5-star luxury hotel environment.
• Proactive communications skills.
• Computer literate.
• Posses a friendly, energized and outgoing personality.
• Strong team player.
• Able to work concentrated and effective under pressure.
• Good English verbal and writing skills.