Guest Experience Ambassador

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5‑star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5‑star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world‑class.

• To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).
• To ensure the awareness of the arrival details, such as the arrival time.
• To proactively seek guest preferences and record them.
• To communicate guest preferences and feedback with relevant department.
• To undertake guest room moves where guest is present.
• To carry out errands on behalf of guest.
• To greet guest upon arrival for introduction and rooming.
• To prepare arrival suite according to known preferences as well as amenities.
• To organise guest’s departure, offer the service for packing a night before or an appropriate time preferred by guests.
• To check the room after departure for any left behind items.
• To coordinate with Housekeeping on preferred time for mini‑bar replenishment, make up room, turn down service as well as ensure laundry is done accordingly and checked before returning to the wardrobe.
• To assist in handling guest calls and acting upon them in a professional & courteous manner. Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up.
• To assist the Guest Services Team in the day to day Departmental/ Hotel operations.
• To assist with guest IT requests where required in absence of IT Dept.
• To be fully informed of all guest arrivals and in‑house guests, ensuring that their requests and preferences are acted upon and shared with all relevant departments.
• To contact the guest after departure and thank for their stay and advice of being contacted directly for future bookings.
• To ensure good maintenance in all guest service suites by doing regular walk arounds and inspections.
• To maximize the revenue and occupancy of all butler suites.
• To comply with all LQE’s & MO Special touches.
• To present a professional image by maintaining the Hotel’s grooming standards.
• To undertake and promote training and development.
• To work in conjunction with other departments, very closely, proactively and in a synergized manner.
• To carry out any reasonable requests as directed by Guest Experience Manager.

• At least 1 year of relevant experience in luxury community or hotel.
• Fluency in English written and verbal communication.
• Excellent communication skills in all aspects: verbal, written and non‑verbal.
• Professional and appropriate business appearance and presentation.
• Quality driven with a passion for excellence.
• Must possess excellent organizational and administrative skills and interpersonal skills.
• Approachable, open‑minded and fair.
• Prior Hotel experience would be an advantage.