Patient Care Coordinator – Neurology

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support:
  Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records.
• Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration preferred.
• CPR/BLS, required.
• 6 months of clinical experience, required.
• Experience with eClinical
  
  Works is a plus
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• A caring and compassionate personality
• Great customer and patient service
• Ability to multitask and work under pressure
• Excellent communication skills

Demonstrates proficiency in patient care activities, effective communication, and administrative support while adhering to healthcare standards and regulations. Capable of managing patient interactions, maintaining confidentiality, and ensuring compliance with infection control protocols.

• Medical Assistant Certification
• CPR/BLS Certification
• Clinical Experience
• Phlebotomy Skills
• EClinical
  
  Works Experience

• Patient Care Activities
• Chart Updating
• Lab Specimen Processing
• Scheduling Management
• Infection Control Procedures
• Hazardous Material Handling
• Triage Skills
• Exam Room Disinfection
• Supply Management

• Effective Communication
• Customer Service
• Compassionate Personality
• Multitasking Ability
• Ability to Work Under Pressure

• Medical Assistant Certification
• CPR/BLS Certification

• HIPAA Compliance
• CDC Guidelines
• Patient Confidentiality
• Clinical Experience
• Administrative Support

• EClinical Works