Specialist II, Systems Control SY

Job Title

Specialist II, Systems Control

Chief Safety and Security

PP07

At-Will

Non-Exempt

This position is locally funded.

The Systems Control Specialist is responsible for the installation, configuration, repair, and ongoing maintenance of the district’s physical security systems and related services. This includes video surveillance, access control, emergency communications, and intrusion alarm systems that are critical to ensuring the safety and security of students, staff, and facilities.

• High school diploma or GED equivalent recognized by the Texas Education Agency or a regional accrediting agency.
• Two (2) years of equivalent work experience.
• Must have satisfactory outcome of fingerprinting background check.

• Bachelor’s degree from an accredited college or university.
• Experience with centralized and decentralized storage architecture.
• 2+ years of experience interpreting data from a variety of network and service monitoring systems.
• 2+ years of experience installing and managing Microsoft Windows Servers and Workstation Operating Systems.

• Successful experience administering physical security systems: video surveillance, access control, intrusion alarm, and emergency communications systems, HVAC technical issues and work order program.
• Exhibit a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents, and the community.
• Demonstrates the ability to manage multiple tasks, work with all levels of technical ability, and effectively collaborate with all stakeholders as needed.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrates a positive attitude and the ability to work as a member of a team.
• Exercises proper judgement and creativity in making decisions.
• Demonstrates the ability to read and interpret data.
• Be able to articulate technical issues in a concise manner.

• Coordinate work with appropriate Technology staff and vendors to ensure equitable and ubiquitous access of authorized services.
• Coordinate with appropriate departments, district staff, and vendors to maintain current pricing and quotes regarding standard district software and services.
• Work with manufacturers, contractors, subcontractors, and vendor technical support to resolve problems as needed.
• Ensure a timely response to the service request for physical security related issues.
• Evaluate and recommend new technologies, methods, and systems that ensure efficient and effective operations.
• Provide informed leadership regarding physical security issues (compatibility, specifications, content, etc.).
• Effectively and confidentially facilitate digital forensic investigations as directed by the Technology leadership, BISD Human Resources department, authorized BISD legal partners, law enforcement, or other authorized governing agencies.
• Conduct periodic hardware and software inventory assessments.
• Participates in security assessments and audits.
• Prepare, review, and present technical reports and briefings.
• Categorize and prioritize incidents, requests, inquiries, and tasks according to SLA and other IT protocols.
• Participate in department and district planning to ensure the effective use of all technologies being implemented in the school district.
• Work with other BISD departments and campus personnel to resolve issues with related system problems or issues.
• Report to supervisor to provide support and recommendations for identified issues, projects, and initiatives.
• Explore the enterprise and industry for evolving state of industry knowledge and methods regarding best practices.
• Create and maintain support documentation within the knowledge base concerning software and systems that support the goals of the department and the district.
• Perform knowledge transfer sessions with team members as needed.
• Attend any appropriate training, in-service, workshop programs, and required meetings.
• Prepare documentation on applications, system procedures, and best practices for review and distribution to district…