Service Manager

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Full Time Boerne, TX, US

7 days ago Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

At PEM we are a national leader in investment and multifamily property management, committed to delivering exceptional living experiences in our communities. We directly oversee each property to ensure this commitment is upheld and executed to our high standards. We value integrity, and excellence in service and we seek individual who share our passion for creating a clean, safe and welcoming communities.

Service Manager is a key leader responsible for ensuring the physical condition, safety, and functionality of a multifamily residential community. This position oversees day-to-day maintenance operations, leads a team of maintenance staff, and coordinates with vendors and contractors to deliver high-quality, cost-effective service. The Service Manager plays a vital role in achieving resident satisfaction, ensuring regulatory compliance, and supporting the overall success of the property through proactive maintenance, prompt service, and professional team management.

This role requires strong technical knowledge, leadership skills, and a commitment to PEM’s core values:
Respect, Urgency, Stewardship, Growth, and Integrity.

Responsibilities

Property Maintenance & Operations

• Oversee and perform general maintenance duties including HVAC, electrical, plumbing, and appliance repairs.
• Ensure timely completion of resident work orders, preventive maintenance tasks, and unit turns.
• Monitor and maintain community curb appeal, common areas, and amenities.
• Maintain inventory and ensure timely procurement of tools, equipment, and supplies in alignment with budget.

Team Supervision & Training

• Hire, train, and supervise maintenance team members including Technicians, Housekeepers, and Groundskeepers.
  • Assign tasks, provide coaching, and ensure high performance through regular feedback and evaluation.
  • Conduct regular safety and compliance training, including equipment use, PPE standards, and emergency protocols.

Preventive Maintenance & Safety

• Develop and maintain a preventive maintenance program for all essential systems (HVAC, fire safety, irrigation, etc.).
• Conduct property inspections to identify hazards, maintenance needs, or violations of safety regulations.
• Ensure full compliance with OSHA standards, company safety policies, and hazardous materials management.

Customer Service & Resident Relations

• Respond promptly to resident concerns and service requests; ensure follow-up within 48 hours.
• Conduct move-in/move-out inspections and ensure quality unit turnover in coordination with the Property Manager.
• Represent PEM professionally and respectfully in all resident interactions.
• Coordinate with approved vendors and contractors for specialized services or large-scale projects.
• Evaluate vendor performance, ensure adherence to scope of work, and confirm timely completion.
• Maintain accurate records of vendor work, warranties, and compliance documentation.

Budget & Reporting

• Support property operations by managing maintenance-related expenses within approved budgets.
• Track and report maintenance activity, expenditures, and compliance issues weekly and monthly.
• Submit incident reports, inventory logs, and service records as required.

On-Call Responsibilities

• Coordinate and participate in the emergency on-call rotation.
• Ensure team coverage and readiness for after-hours maintenance issues.
• Maintain an up-to-date emergency contact list and communicate clearly with staff during emergencies.
• Document all after-hours incidents accurately and follow up with any necessary…