Quality Associate II - QMS

Description

SUMMARY OF POSITION: The Quality Associate II – Quality Management System (QMS) supports the development, maintenance, and continuous improvement of the QMS in alignment with ISO 13485, ISO 9001, FDA QMSR, MDSAP and other applicable requirements. This role focuses on Corrective and Preventative Actions (CAPAs), internal audits, supporting external audits, training, batch release, supplier qualification and quality agreements, and QMS-level risk management.

The position ensures the QMS remains compliant, effective, and inspection‑ready.

• Administer and maintain QMS processes including CAPAs, internal audits and training Standard Operating Procedures (SOPs).
• Lead or support CAPA investigations, ensuring strong root‑cause analysis, effectiveness checks, and timely closure.
• Support internal audit planning, execution, reporting, and follow‑up activities.
• Support Quality Assurance (QA) Manager and QMS Documentation Lead with document control and change management activities, including SOPs, forms, labels, instructions for use (IFUs), and controlled templates.
• Maintain and oversee the training management system.
• Support QA review of the feedback and complaint handling activities, escalating to Regulatory as needed.
• Perform quality review of supplier approval process, including risk assessments.
• Support risk management activities (ISO 14971), as needed.
• Perform trend analysis across QMS processes (CAPA, complaints, audits, training, etc.) and escalating trends.
• Prepare reports for quality review board, management review, etc.
• Support the training program by managing the training matrix, ensuring training assignments are accurate, current, and aligned with role requirements; monitor completion status and maintain compliant training records.

• Review and approve batch records and final product documentation.
• Ensure completeness, accuracy, and compliance of DHRs, COAs, and supporting documentation.

• Ensure quality related documentation complies with ISO 13485, ISO 9001 and FDA 21 CFR 820 (QMSR), and other applicable requirements.
• Support and participate in internal and external audits.
• Ensure that batch reviews are conducted by personnel independent from the manufacturing, production or testing activities to ensure objective assessment and prevent conflicts of interest.
• Support operations in ensuring their documentation complies with ISO 13485, ISO 9001 and FDA 21 CFR 820 (QMSR).
• Draft, revise, and maintain SOPs, work instructions, forms, and controlled documents related to operations quality.
• Support internal and external audits by providing quality records and participating in audit activities.

• Provide training on QMS, continuous improvements, Good Manufacturing Practice (GMP), Good Documentation Practices (GDP), and compliance requirements, as applicable.
• Cross‑train with the Quality team and provide support during peak workload periods.
• Collaborate with Manufacturing, Procurement, Technical Support, Compliance (QC, RA) and other departments as applicable to ensure compliant operations.

• Ensure compliance with safety regulations and procedures are implemented and followed; maintain clean and safe work area.
• Assist as needed in other areas of the Company where training requirements have been completed.
• Perform other duties as assigned.

• None

• 5% annually for supplier audits or cross‑site activities.

• Bachelor's degree (B.A. /B.S.) from an accredited college or university in a science related field.
• Legally authorized to work in the United States.
• Three (3) years of quality experience in relation to medical devices or In vitro diagnostics devices.
• Strong knowledge of various standards and regulations such as ISO 9001, ISO 13485, ISO 14971, Quality Management System Regulation (QMSR) (21 CFR Part 820).

• Five (5) years proven quality experience in relation to In vitro diagnostics devices.
• Knowledgeable supplier programs, CAPA, Internal Audits, Risk Management.
• Knowledge of MDSAP.

• Project a positive…