Operations Officer​/Receptionist​/Front liner

The Operations Officer is responsible for the smooth day-to-day administrative and physical operations of the School and serves as the primary on-site point of coordination for all non-academic matters. The role combines front desk and parent-facing responsibilities with hands-on oversight of facilities, vendors, supplies, safety, operational readiness, events, and administrative processes. As the designated on-site operational PIC, the role is expected to proactively identify and resolve operational issues and ensure the School is safe, organised, well-maintained, welcoming, and ready for daily activities.

Key responsibilities

Greet and assist all guests, parents, students, clients, and visitors in a professional, warm, and friendly manner, ensuring a welcoming and positive first impression of school at all times

Manage front desk operations including maintaining an organised reception area, handling visitor logs, scheduling appointments, and coordinating meeting room bookings

Handle all incoming calls, emails, and messages promptly and direct them to the appropriate personnel or department in a timely and professional manner

Manage incoming and outgoing mail, courier, and deliveries, ensuring timely distribution to relevant recipients

Support day-to-day administrative tasks including filing, data entry, document preparation, photocopying/printing, and record keeping to ensure all school documentation is accurate, organised, and up to date

Monitor, track, and replenish office and school supplies and stationery as needed, ensuring adequate stock levels are maintained at all times

Assist the school management team and School Principal in managing petty cash, cash advances, and reimbursement processes, ensuring all transactions are properly documented and recorded

Serve as the primary on-site PIC for the school's day-to-day physical and non-academic operations, ensuring operational readiness, safety, cleanliness, presentation, security, supplies, equipment, and facilities throughout operating hours

Report any maintenance, facility, or safety concerns observed within the school premises to the School Management team promptly

Serve as the central coordination point for day-to-day operational matters involving the Academic Team, parents, staff, vendors, School Management, and mall management

About you

Bachelor's Degree (S1) in Administration, Business, Communications, or a related field. Candidates with equivalent experience in a front desk or administrative role will also be considered

Minimum 2 years of experience in a front desk, receptionist, or administrative role. Experience in an education, hospitality, or customer-facing environment is an advantage

Proficient in Microsoft Office (Word, Excel, Outlook) and Google suite (docs, sheets, slides, forms) and Canva. Familiarity with school management systems or administrative databases is a plus. Basic knowledge of invoicing and petty cash handling is an advantage

Good English communication skills (written and spoken) are required for interaction with international families, colleagues, and visitors. Basic Mandarin or Japanese communication skills are an advantage

Professional, warm, and service-oriented with a genuine desire to help. Well-presented, punctual, and reliable. Detail-oriented with strong organisational skills. Able to multitask calmly and efficiently in a busy school environment

Excellent communication and interpersonal skills. Able to interact confidently and warmly with parents, children, visitors, and colleagues of diverse backgrounds. Comfortable with conflict resolution and managing difficult situations with patience and professionalism

Willingness to be flexible in working hours as required by school operations. A positive, proactive, and can-do attitude with a strong team spirit

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Berapa gaji bulanan yang kamu inginkan? Berapa tahun pengalaman kerjamu sebagai Petugas Operasional? Kualifikasi mana yang kamu miliki? How many years' experience do you have as an Administrative Receptionist?

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