Order Management Specialist

Job Description Summary

The Order Management Specialist is the primary focal for end‑to‑end customer order execution. This role owns order entry and maintenance, drives past‑due recovery, and ensures orders progress in compliance with export controls/ITC and internal policies. The specialist partners closely with Program Management, Contracts, Engineering, Planning, Shipping/Logistics, Finance, and Trade Compliance to deliver strong customer experience and performance to Safety, Quality, Delivery, and Cost (SQDC) goals.

• Order entry and maintenance: Create, validate, and release customer orders in the ERP system (new orders, change orders, cancellations); ensure accuracy of pricing, quantities, promise dates, ship‑to/bill‑to, contract terms, and required documentation; monitor order holds (credit, configuration, quality, export, etc.) and coordinate resolution.
• Past‑due and AR execution: Proactively manage the past‑due list for Accounts Receivable, drive action plans, and communicate commits/status to internal teams and customers; coordinate with Programs, Planning, Manufacturing, Finance, Engineering, Contracts, Logistics, and Customers to address constraints on billing and collections; lead daily management cadence to hold the team accountable on past‑due KPIs and solve problems immediately.
• Export/Trade/ITC compliance: Support compliant order processing by partnering with Trade Compliance on export classification, licensing needs, denied party screening, and shipping restrictions; ensure orders and shipments align with ITC/export requirements and required documentation is complete.
• Continuous improvement: Identify recurring drivers of data entry issues, past dues, rework, or holds; implement process improvements and standard work; maintain clean data and contribute to KPIs (OTD, past‑due aging, backlog accuracy, etc.).

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in order management, customer service, supply chain, operations, sales, or finance).

• Strong attention to detail, data accuracy, and follow‑through.
• Ability to balance priorities in a fast‑paced environment.
• Customer‑driven communication (clear, proactive, professional).
• Ownership and urgency in resolving holds and past dues.
• Process discipline and ability to standardize work.
• Experience with ERP/MRP order entry and backlog management (e.g., SAP, Oracle).
• Working knowledge of export controls/trade compliance concepts or strong willingness to learn quickly.
• Experience supporting international orders, licensing workflows, or regulated/controlled products.
• Advanced Excel skills (pivot tables, lookups) and comfort working with large datasets.
• Experience driving past‑due recovery and cross‑functional action plans.
• Familiarity with KPI reporting (OTD, Past‑Due, Backlog Aging, Holds).

This position requires U.S. citizenship status and the ability to sit on‑site at the facility in Bohemia, NY. The base pay range is $92,400 to $115,200 annual, with potential bonuses. The posting is expected to close on 07/31/2026.

• Healthcare benefits: medical, dental, vision, and prescription drug coverage; access to a Health Coach and Employee Assistance Program.
• Retirement benefits: GE Aerospace Retirement Savings Plan (401(k)), company match, and resources for planning.
• Additional benefits: tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time‑off for vacation or illness.

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other protected characteristics. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon successful completion of a drug screen (as applicable).